Senior Field Branch Admin

Schindler Group; Charlotte (NC); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision

Vacation & holidays

Tuition reimbursement

Parental leave

Professional development

Job summary

Schindler Group in Charlotte, NC is seeking a Senior Field Branch Admin to provide comprehensive administrative support for Field and Sales operations. The role focuses on data entry, billing, scheduling, and SAP–driven processes to ensure smooth daily operations and customer satisfaction.

As a key member of the district team, you will handle office procedures, coordinate with field staff, prepare monthly SAP reports, and uphold Schindler's standards for accuracy, timeliness, and compliance.

Qualifications

• Provide administrative support for Field and Sales operations.
• Experience with billing, scheduling and payroll processes.
• Proficient in SAP data entry and reporting.

Responsibilities

• Provide administrative support for Field and Sales operations, including accounting, purchasing and SAP coordination.
• Process billing, scheduling, payroll, and order processing; maintain permits and SAP entries.
• Interface with field staff on deliveries, maintain order logs and schedule notices.
• Prepare SAP reports monthly as directed by management.
• Support department leadership to improve quality and train administrative staff.

Skills

Administrative support

Data entry

Customer service

Education

High school degree

Tools

SAP

Job description

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Location: Charlotte,NC,United States
Job ID:91936

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Senior Field Branch Admin

Your main responsibilities

Provide administrative assistance in the functional areas within responsibilities pertaining to Field andSales operations. Areas include accounting, purchasing, computer operation (all phases, especially SAP)and all related office procedures coordinating new sales and modernization within the field operations, aswell as rendering customer satisfaction.

Essential Function
• Implement or maintain systems in support of activities such as, data entry ofbilling, scheduling and payroll, order processing; maintain proper permits,and any general order information via SAP entries. Interface with field staffregarding, receiving and distribution of all notices of schedule; maintainorder logs; provide flow of delivery dates; preparation of manuals;coordinate delivery of materials as necessary and complete maintenance ofcustomer base via SAP system. Maintain all necessary schedules as well as
provide data entry support of field service paperwork via SAP system. Prepare and distribute all SAP reports each month as directed by manager.

• Review all billing to assure description of work is clear and complete andmodify as needed. Include all required customer authorization informationwith all invoices. Assure all billing is approved by either a manager or salesrepresentative before sending to customer.

• Answer questions for all field service technicians and handle customerissues.

• Support leadership within the department to accomplish change, implementquality improvements, and give direction to other administrative employees.Provide technical assistance and training and expand computer utilizationand new methods within the region. Provide direction, guidance and trainingto all other administrative personnel within the District/Branch.

• Perform Administrative tasks such as: copying, filing, compose and typeroutine correspondence, prepare outgoing mail, including email and faxes,maintain contact/address database information, screen phone call and greetvisitors. Responsible for maintaining various files, records, logs, andmanuals for Field Operations and preparation of required reports.

What you bring

Education

High school degree or degree equivalent required

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

BaseSalary$53,900 - $67,300

The above represents the typicalsalaryrange for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only basesalaryand does not include commissions or longer-term incentives.

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.