Branch Manager

Platinum Pest Solutions; Illinois; On-site; USD 70,000 - 105,000; Full time

Job summary

Platinum Pest Solutions in Indianapolis is seeking a Branch Manager to oversee service delivery, manage client accounts, and coordinate with technicians to ensure operational excellence while expanding market presence.

You will identify new business opportunities with the sales team, build relationships with property managers and facility operators, and implement protocols and training to drive growth and satisfaction.

Qualifications

• Leadership and management experience in service environments.
• Knowledge of pest control methods and safety protocols.
• Proven ability to grow a service area and meet KPIs.

Responsibilities

• Identify and develop new business opportunities within multi-family and commercial sectors with sales team.
• Build relationships with property managers and decision-makers.
• Conduct site assessments and recommend pest control solutions.
• Prepare and present proposals, negotiate contracts, and close sales to meet KPIs.
• Supervise and support technicians to ensure service quality.
• Develop and implement service protocols and treatment plans.
• Conduct quality control inspections for compliance with standards.
• Train and mentor technicians on pest identification and safety procedures.
• Manage scheduling and route optimization for efficiency.
• Handle customer concerns and provide technical support to ensure satisfaction.
• Maintain inventory of products, equipment, and supplies.
• Collaborate with sales and service teams to ensure smooth implementation and retention.
• Stay informed on industry trends, regulations, and new technologies.
• Maintain records of sales activities and service performance using CRM.

Skills

Leadership

Sales

Relationship-building

Negotiation

Communication

Problem-solving

Organizational skills

CRM proficiency

Scheduling

Technical pest control knowledge

Education

Bachelor’s degree preferred

Pest control certification/licensing

Tools

CRM software

Scheduling tools

MS Office Suite

Job description

Job Title: Branch MangerLocation: Indianapolis, IndianaReports To: Director of OperationsEmployment Type: Full-TimePlatinum Pest Solutions, a leading pest control provider specializing in multi-family and commercial properties, is seeking a dynamic and results-driven Branch Manager to join our team. In this role, you will oversee the delivery of high-quality pest control services, manage client accounts, and coordinate with technicians to ensure operational excellence while identifying and pursuing new business opportunities working with the sales team. Your ability to cultivate relationships and understand client requirements will be key to driving growth and expanding our market presence.Key Responsibilities:• Identify and develop new business opportunities within multi-family and commercial sectors and work with sales team to close.• Build and maintain strong relationships with property managers, facility operators, and key decision-makers.• Conduct site assessments and recommend customized pest control solutions.• Work with sales team to prepare and present proposals, negotiate contracts, and close sales to meet or exceed KPIs.• Supervise and support pest control technicians to ensure effective service delivery.• Develop and implement service protocols, treatment plans, and best practices for general pest control.• Conduct quality control inspections to maintain compliance with company and industry standards.• Train and mentor technicians on pest identification, treatment methods, and safety procedures.• Manage scheduling and route optimization for maximum efficiency.• Handle customer concerns, provide technical support, and ensure high satisfaction levels.• Maintain inventory of pest control products, equipment, and supplies.• Collaborate with sales and service teams to ensure smooth implementation and enhance customer retention.• Stay informed on industry trends, competitor activity, regulations, and emerging technologies.• Maintain accurate records of sales activities, service performance, and customer interactions using CRM and scheduling software.• Monitor performance metrics and implement improvements to drive departmental success.Requirements:• High school diploma or equivalent (Bachelor’s degree preferred).• Pest control certification and licensing (as required by state regulations).• Minimum 3 years of pest control experience, with leadership or management experience preferred.• Minimum 2 years of B2B sales experience, preferably in pest control or a service-based industry.• Proven track record of meeting or exceeding sales goals.• Strong leadership, organizational, and communication skills.• Excellent networking, negotiation, and relationship-building abilities.• In-depth knowledge of pest control treatment methods and safety protocols.• Proficiency in CRM software, Microsoft Office Suite, and scheduling tools.• Self-motivated, goal-oriented, and capable of working independently.• Must hold a valid driver’s license with a history of responsible driving.• Strong problem-solving skills and attention to detail.Preferred Attributes:• Flexibility in working hours and availability• Strong problem-solving skills and attention to detail