Regional Branch Manager

BayPort Credit Union; Newport News (VA); Presencial; USD 90.000 - 120.000; Tempo integral

Resumo da vaga

BayPort Credit Union in Newport News, VA seeks a Branch Manager to lead the Branch Management team, delivering outstanding member service and driving branch performance. You will coach staff, optimize operations, and develop strategies to grow loan portfolios and member satisfaction.

The role requires strong leadership, sales and service management experience in a branch environment and a focus on teamwork and regulatory compliance. Hybrid work options may be considered.

Qualificações

• Bachelor's degree or equivalent experience.
• 5–8 years branch management experience, including retail lending.
• 3–5 years managing multiple locations is desirable.
• Thorough understanding of financial institutions, policies, procedures, and regulations.

Responsabilidades

• Oversee day-to-day operations of multiple branch locations, ensuring compliance with policies, procedures, and regulations.
• Monitor branch performance metrics such as member satisfaction, transaction volume, and profitability.
• Implement strategies to optimize branch efficiency, productivity, and profitability; lead and mentor staff.
• Provide ongoing training and development opportunities to staff.
• Foster a positive, inclusive work environment and promote teamwork.
• Champion a member-centric culture focused on service and relationships.
• Stay informed on industry trends and regulatory changes affecting credit unions.
• Collaborate with Retail Operations Manager to ensure operational soundness.
• Identify opportunities for process improvements and new products/services.

Conhecimentos

Leadership

Sales

Customer service

Communication

Coaching

Problem solving

Multi-tasking

Formação

Bachelor's degree

Ferramentas

Microsoft Office

Descrição da vaga

POSITION SUMMARY

This position reports to the Vice President of Retail Banking. This position collaborates with various internal departments regarding service delivery and partners with Human Resources to address employee relations and personnel situations involving staff at assigned branch locations. This position leads the assigned Branch Management team in delivery and service to increase production numbers and serve the membership through hands-on management and coaching.

Job Details

Description

POSITION SUMMARY

This position reports to the Vice President of Retail Banking. This position collaborates with various internal departments regarding service delivery and partners with Human Resources to address employee relations and personnel situations involving staff at assigned branch locations. This position leads the assigned Branch Management team in delivery and service to increase production numbers and serve the membership through hands-on management and coaching.

Essential Functions And Supporting Duties

• Oversee the day-to-day operations of multiple branch locations, ensuring compliance with credit union policies, procedures, and regulatory requirements.
• Monitor branch performance metrics, such as member satisfaction, transaction volume, loan portfolio growth, and branch profitability.
• Implement strategies to optimize branch efficiency, productivity, and profitability. Lead, mentor, and motivate branch managers and staff to achieve individual and team goals.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Foster a positive and inclusive work environment that promotes teamwork, collaboration, and employee engagement.
• Champion a member-centric culture focused on delivering exceptional service and building long-lasting relationships with members.
• Stay abreast of industry trends, best practices, and regulatory changes affecting the credit union industry.
• Participate in joint-call efforts with Branch Manager and/or Business Development Officer to SEGs and prospects.
• Work closely with Retail Operations Manager to ensure operational soundness of assigned branches.
• Identify areas of opportunity or process improvement; to include, but not limited to, development of new products, services or tools to enhance the teammate and/or member experience.
• Perform other duties as assigned.

Qualifications And Requirements

Required Education: Education equivalent to a bachelor's degree from an accredited college or university; equivalent work experience will be considered.

Required Experience: 5-8 years branch management experience, to include retail lending. 3-5 years previous experience managing multiple locations is desirable. Demonstrates sales and service management experience.

Required Knowledge: Thorough understanding of financial institutions, credit union practices, policies, procedures, and regulations. Understanding of service culture with proven relationship building success.

Skills And Abilities

• Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It's On Me, and One Team.
• Strong computer proficiency with at least an intermediate knowledge of Microsoft Office.
• Strong verbal and written communication skills to include the ability to clearly communicate job expectations and performance feedback.
• Ability to coach, motivate and develop others.
• Strong problem-solving skills with solution-based thinking.
• Demonstrated member-centric and service mindset.
• Strong sales approach.
• Demonstrated leadership qualities.
• Ability to multi-task and meet deadlines.
• Ability to remain calm under pressure situations.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.