Branch Manager

Greater Fayetteville Chamber; Branch (LA); On-site; USD 55,000 - 80,000; Full time

Job summary

Fort Bragg Federal Credit Union is seeking a Branch Manager to provide leadership for a small to mid-sized branch with under 15 staff. You will direct tellers, member services, and loan teams to deliver quality service.

The role emphasizes staff development, process optimization, and secure, efficient operations, with accountability for outcomes and customer satisfaction.

Qualifications

• Minimum Associates Degree in applicable field.
• Annual Bank Secrecy Act, OFAC and Red Flag Identity Theft training; required annually.
• May be required to meet qualifications to be registered with the NMLS under the SAFE Act.

Responsibilities

• Supervises, motivates and supports branch personnel, assigns work, answers questions, solves problems, and handles complex transactions.
• Evaluates subordinates and oversees schedules to ensure proper service to members.
• Partners with Marketing to attract and retain members and build community relationships; develops business.

Skills

Strong communication skills

Experience in lending and membership

Leadership/supervisory experience

Education

Associate Degree

Tools

Software applications

Computer literacy

Job description

Branch Manager

By Fort Bragg Federal Credit Union

7/15/2026

Purpose

Provides quality service to members through the provision of effective, efficient and motivating leadership for the employees of a small to medium branch with staff count less than 15. Responsible for the overall direction, co-ordination and evaluation of the tellers, member services, and loan areas of assigned branch.

Primary Duties And Responsibilities

• Supervises, motivates and supports the activities of branch personnel by assigning work, answering questions, solving problems, managing production pipeline and helping with complex transactions and sensitive member relation problems.


• Evaluates the job performance of subordinates to ensure quality service to FBFCU members and employees. Assists with employee evaluations in a timely manner. Oversees work schedules for assigned employees to ensure proper service to the membership.


• Works with Marketing and Business Development to attract and retain new members and business relationships within the communities we serve. Works to build market position by locating, developing, defining, negotiating, and closing business.


• Overall responsibility for branch sales and servicing of loans and deposit accounts and services.


• Coordinates and integrates branch functions to provide a friendly professional atmosphere to provide quality service to our members. To assure office operations are performed in a secure and timely manner as possible for the interest of all members and security of FBFCU.


• Conducts staff meetings to discuss changes in procedures, new developments or services, areas that need improvement, and to present general information.


• Ensures adequate staffing for efficient branch operations.


• Oversees the security and safety for the branch. Alert employees of security changes


• Responsible for end of month Loan Summary Report, as well as the loans over three month report

Other Duties And Responsibilities

• Ensures assigned employees are trained and cross-trained in all phases of their particular jobs; to ensure quality service to the membership.


• Assists with the branch facility and has responsibility for its overall physical maintenance, to include ATM functions.


• Participates in FBFCU in-house training sessions, professional seminars and continuing education as made available.


• Performs other duties, within or outside the assigned area, for the efficient and effective operation of FBFCU


• Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Training

• Minimum Associates Degree in applicable field.


• On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.


• May be required to meet the qualifications necessary to be registered with the NMLS under the provisions set forth by the S.A.F.E. Act.

Prior Experience

• 1-3 years previous experience within a credit union and/or lending environment. Minimum of 2 years management/supervisory experience.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Special Skills And Abilities

• Must have a thorough knowledge of all Credit Union services, policies, and procedures.


• Ability to work with various software applications and be computer literate.


• Experience in lending, and membership services.


• Strong communication skills, both verbal and written, and the ability to interact effectively with all levels of the organization.


• Must have the ability to direct the work of subordinates, and constructively instruct others.


• Must have the ability to work independently and possesses a commitment to rendering the best possible service to all members and maintain a professional yet friendly atmosphere.

Additional Info

• Job Type : Full-Time


• Education Level : Associate Degree


• Experience Level : Mid to Senior Level


• Job Function : Finance