Branch Manager

Vance Airscoop; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Modern Builders Supply (MBS) seeks a Branch Manager for our Columbus, OH location to oversee daily operations, lead the sales strategy, and ensure superb customer service while aligning with corporate initiatives to meet objectives.

The role requires strong leadership, budgeting, and team development; you will coach the Assistant Manager, manage warehouse and driver teams, and drive profitability through efficient operations and disciplined execution.

Qualifications

• High school diploma or equivalency; a four-year college business degree preferred.
• Minimum of three years management experience.
• Minimum of three years progressive work experience in a customer service environment.
• Proficiency with MS Office (Word, Outlook, Excel, PowerPoint).

Responsibilities

• Develop and lead the overall sales strategy for the branch team.
• Coach and mentor the branch Assistant Manager to develop skills for future leadership.
• Direct customer service specialists to provide high-level customer service.
• Direct warehouse/driver staff to ensure fast, accurate service.
• Ensure outside sales reps follow company directives.
• Support dispatch and inventory control processes.
• Implement company policies and HR guidelines and ensure compliance.
• Hire, train, and develop branch staff; communicate expectations.
• Prepare payroll and invoices for corporate processing.
• Generate weekly reports for executive review.

Skills

Sales leadership

Branch management

Customer service

Team coaching

Operations oversight

Budget management

Communication skills

Education

High school diploma or equivalent; bachelor’s degree preferred

Tools

MS Office

Job description

Are you looking for a rewarding career opportunity with significant growth potential?

Join Team MBS - a progressive Midwest Building Products Distributor!

As a family owned and operated business, Modern Builders Supply (MBS) distributes name brand roofing, siding, windows and doors, kitchens, decking and so much more.

Twenty-seven locations and nearly 400,000 sq. ft. of manufacturing makes MBS the premier distributor in the Midwest with the vision to be “SIMPLY THE BEST.”

As a Branch Manager, your primary role will be to oversee the daily operations of our Columbus branch servicing builders and contractors as well as providing hands‑on customer service and sales direction by implementing corporate initiatives to achieve both personal and corporate goals.

Essential Functions of Position

• Develop and lead the overall sales strategy for the branch team
• Coach and mentor the branch Assistant Manager to develop skillset for potential future Branch Manager role
• Direct customer service specialists to provide a high level of customer service
• Direct warehouse/driver staff to provide speedy, efficient, and accurate service to customer base
• Insure outside sales representatives are implementing company directives
• Assist with dispatch responsibilities
• Assist with inventory control responsibilities
• Implement company operational directives, company policies and procedures, holding team accountable for compliance
• Enforce employee compliance with corporate HR policies, procedures and guidelines
• Hire, train, manage and develop branch team
• Communicate accountability and performance expectations of branch team
• Process payroll to corporate office
• Process and approve invoices for payment to A/P
• Generate weekly reports for Executive review
• Perform other duties as assigned

A successful Branch Manager candidate must be career-oriented, highly motivated, possess strong sales and leadership skills, and have the ability to solve problems quickly and effectively.

Knowledge, Skills, and Abilities

Knowledge of:

• Business and management principles and practices
• Products and a basic knowledge of sales and customer service principles as well as overall industry trends/market conditions
• Computer programs such as MS Office – Word, Outlook, Excel, Power Point, and Internet Explorer

Skilled in:

• Strong verbal and written communication skills, including the ability to communicate to different functions of the organization with the appropriate level of detail
• Active listening by giving full attention to what others are saying, asking appropriate questions and not interrupting at inappropriate times
• Customer service – manages difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responses to requests for service and assistance and meets commitments
• Analyzing data and situations accurately with a strong attention to detail in order to develop the proper course of action needed to be taken
• Efficient problem-solving, critical thinking, and conflict resolution
• Time management, prioritization and organization

Ability to:

• Understand customer needs by determining what is a true measure of satisfaction to that customer
• Build a strong team and develop positive, effecting working relationships among team members
• Provide specific and timely coaching and feedback to the team that helps ensure operational excellence as well as individual performance of a team member
• Assume a leadership role, enforce accountability while also motivating the team and maintaining confidentiality
• Manage budgets, control costs, and drive profitability
• Learn in a fast paced and friendly environment

Other Characteristics:

• High school diploma or equivalency, a four year college business degree preferred
• Minimum of three years management experience
• Minimum of three years of progressive work experience in a customer service environment

Why Join Our Team:

• Competitive salary with bonus opportunities
• Paid weekly via direct deposit
• Medical, dental, vision, disability insurance, and life insurance
• 401k with Company match
• Paid vacation, personal time, holidays
• Employee discount
• Company issued cell phone
• Hours: M-F 7:30 AM - 4:00 PM, periodic Saturdays from 8:00 AM to 12:00 PM during peak business season