Branch Manager

TopLine Financial Credit Union; Circle Pines (MN); On-site; USD 66,000 - 89,000; Full time

Job summary

TopLine Financial Credit Union in Circle Pines, MN, seeks a Branch Manager to lead retail banking operations and staff, drive sales and service excellence, and ensure compliance with credit union policies. This role requires a four-year degree in finance or business and at least five years of progressive leadership experience.

The ideal candidate will coach staff, utilize data for targeted initiatives, and promote TopLine as a strong community partner while maintaining high member satisfaction

Qualifications

• Four year degree in Finance, Business or equivalent.
• Minimum of five years’ experience, three in a supervisory capacity.
• Strong knowledge of branch operations.
• Excellent verbal and written communication skills.
• Detail oriented with organizational skills.
• Ability to travel between branch offices.

Responsibilities

• Provide superior member service and model a positive leadership example; recommend policy changes to improve service and delivery systems.
• Analyze member demographics and product usage trends; use data for targeted sales initiatives.
• Promote TopLine as a responsible community partner by seeking opportunities to benefit the organization and neighborhoods served.
• Suggest pricing strategies and product design to increase the credit union’s competitive position.
• Demonstrate coaching and mentoring skills and maintain a professional image in the workplace.
• Maintain high morale through communication, recognition and training; ensure staff have tools to be successful and suggest system enhancements.
• Supervise all branch staff, including training, personnel documentation, scheduling, and hiring/discharging with management and HR approvals.
• Maintain knowledge of TopLine operations and lending functions; ensure compliance with state/federal regulations and bylaws.

Skills

Verbal and written communication

Organizational skills

Project management

Detail oriented

Multi-tasking

Education

Four year degree in Finance, Business

Job description

• Location 4 South Pine Drive,Circle Pines, MN, 55014,United States
• Job Category Management, Retail Banking
• Employee Type FT Exempt

Description

TopLine Financial Credit Union has been a member-owned financial services cooperative since 1935. We are looking for outgoing individuals to join our TopLine team that is dedicated to building life-long relationships to help our members reach and manage their financial goals.

The Branch Manager is responsible for managing, developing, coaching and guiding the retail sales functions and operational branch staff. Pursue achievement of organizational goals and objectives as outlined by TopLine Senior Management. Promote and lead a sales and service culture that guides branch growth and profitability, endorse TopLine's mission of exceeding member expectations, and strive to achieve member satisfaction. Maintain quality and committed service to provide difference making service levels to the credit union’s membership. Ensure teamwork in all areas by coaching and providing support to departments throughout the organization.

A successfulBranch Managerwill be able to do:

• Consistently provides a superior level of member service and is a positive role model for staff. Recommends changes to policies and procedures that will enhance and improve member service and delivery systems.
• Maintains thorough knowledge of member demographic and product usage trends and effectively utilizes data for targeted sales initiatives.
• Actively promotes and contributes to positioning TopLine as a responsible community partner by seeking out and acting on opportunities to benefit the organization and the neighborhoods it serves.
• Recommends pricing strategies and product design to increase the credit union’s competitive position.
• Demonstrates coaching and mentoring skills and consistently maintains a positive and professional image in the workplace.
• Maintains high morale through consistent focus on communication, recognition and training. Ensures sales staff has the tools they need to be successful, including seeking out and recommending procedures and system enhancements that will more efficiently support efforts.
• Supervises all branch staff, including training of all personnel to ensure a high level of service is maintained, maintaining accurate personnel documentation and performance appraisals, coordinating of scheduling, and hiring/discharging of personnel with management approval and the approval of the Human Resources Department.
• Maintains working knowledge of TopLine operations and lending functions, including both consumer-related and business-related products. Ensures all state and federal regulations and guidelines as well as Credit Union bylaws and policies/procedures are followed.

Salary Range:$66,445.33 – $88,593.77 (salary)

At TopLine Financial Credit Union, we celebrate diversity by offering a work environment that is shaped by individual respect and mutual trust where every individual can thrive. We are proud to be anEqual Opportunity/ ... Employercommitted to diversity in the workplace and comply with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.

Requirements

• Four year degree in Finance, Business, or equivalent combination of education and experience essential.
• Minimum of five years’ experience, three of which in a supervisory capacity in a retail sales and/or lending environment essential.
• Strong knowledge of branch operations including operations and lending essential.
• Excellent verbal and written communication skills, good organizational skills, and the ability to prioritize essential.
• Detail oriented and excellent organizational project management skills essential.
• Ability to multi-task and work with numerous interruptions essential.
• Must have the ability to travel between credit union branch offices and other off-site locations as necessary.
• Ability to work effectively with people in a diverse environment that encompasses regular deadlines, where change is always possible, where flexibility and immediate decision making is required.