Branch Manager

Stone Center; Cincinnati (OH); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance (60% employer-paid)

401(k) with up to 4% match

Paid time off and holidays

Job summary

Stone Center is looking for an experienced Branch Manager to lead the Cincinnati branch. The role entails hands-on operations management, overseeing P&L performance, and ensuring a high-quality customer experience through effective team leadership.

The ideal candidate will have over 7 years of experience in management and a proven ability to enhance operational efficiency. This position offers a competitive salary along with health benefits and performance bonuses.

Qualifications

• 7+ years of progressive leadership or branch/operations management experience.
• Proven track record of holding teams accountable and increasing operational efficiency.
• Ability to lead in a fast-paced, production-oriented environment.

Responsibilities

• Lead daily huddles and hold employees accountable for performance and safety.
• Ensure orders are completed accurately and on time.
• Build and maintain relationships with key customers.

Skills

Leadership

Communication

Problem-solving

Organization

Job description

Branch Manager

Cincinnati, OH | Full-Time | On-Site | Reports to: President

Job Summary

Stone Center, a family- and veteran-owned leader in natural stone supply and fabrication for more than 70 years, is hiring an experienced Branch Manager to lead our Cincinnati, OH branch. This is a hands-on operations management and team leadership role covering P&L performance, sales, production, inventory, safety, and customer experience for the branch. You'll partner with the VP of Sales and VP of Operations, who set company-wide strategy and standards, while you own execution and results at the branch level.

Key Responsibilities

Team Leadership & People Management

• Lead daily huddles and hold employees accountable for performance, attendance, safety, and professionalism
• Coach, develop, and mentor branch staff; partner with HR on hiring, onboarding, and performance management
• Build a strong branch culture grounded in company core values
• Recognize outstanding performance, address concerns promptly, and develop future leaders

Operations Management

• Coordinate daily activity across sales, fabrication, warehouse/yard, and administration
• Ensure orders are completed accurately and on time; maintain inventory accuracy
• Champion workplace safety and maintain branch cleanliness and appearance
• Lead continuous improvement initiatives to increase operational efficiency

Customer Experience & Sales Support

• Resolve customer concerns quickly and professionally
• Build and maintain relationships with key customers
• Partner with the sales team to exceed customer expectations and support revenue growth

Requirements

Required Qualifications

• 7+ years of progressive leadership or branch/operations management experience
• Proven track record of holding teams accountable and increasing operational efficiency and profitability
• Strong communication, organization, and problem-solving skills
• Ability to lead in a fast-paced, production-oriented environment

Preferred Qualifications

• Background in manufacturing, fabrication, construction materials, building products, or industrial distribution
• Experience leading multiple departments (sales, production, warehouse) and improving operational processes

How Success Is Measured

• Financial: branch revenue, gross margin
• Operations: on-time delivery, inventory accuracy, quality and rework, safety
• Customer: customer satisfaction
• People: employee retention, training completion, team accountability

Compensation & Benefits

• Base Salary: $75,000 – $85,000 per year, commensurate with experience
• Performance Bonus: annual bonus tied to revenue, margin, safety, and on-time delivery
• Benefits: health insurance (60% employer-paid), 401(k) with up to 4% match, dental and vision, voluntary life insurance, paid time off and paid holidays