Branch Manager

US Community Credit Union; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay based on experience

401(k) with company matching

100% employer-paid health insurance

Vision and dental insurance options

Company-paid life insurance equal to你的

Company-paid short-term and long-term 

Disability insurance

Job summary

US Community Credit Union is seeking a Branch Manager in Nashville to lead daily branch operations, coach a team, and build strong member relationships that drive growth. You will oversee service standards, implement improvements, and ensure compliant operations while delivering exceptional member experiences.

The role emphasizes leadership, staff development, and a commitment to community service, with opportunities for career advancement within a member-first credit union.

Qualifications

• Three to five years of related branch leadership or supervisory experience.
• Strong communication and interpersonal skills to coach staff and engage members.
• Knowledgeable about financial services and customer service standards.

Responsibilities

• Directs and oversees branch operations to align with goals.
• Coach and develop employees, deliver exceptional member experiences.
• Ensure compliance with policies and regulatory requirements.
• Monitor performance metrics and drive growth.
• Manage scheduling, training, and daily activities.
• Provide timely support to members and resolve issues.

Skills

Leadership

Coaching

Member service

Communication

MS Word

MS Excel

Education

High school diploma or GED

Tools

MS Word

MS Excel

Job description

At US Community Credit Union, we believe banking should be personal. Since 1949, we've been helping our members achieve financial success while staying true to the credit union philosophy of People Helping People.

We're more than a financial institution, we're a team of people who genuinely care about our members, each other, and the communities we serve. Every day, we work together to build lasting relationships, provide trusted financial guidance, and make a positive impact in the lives of those we serve.

If you're looking for more than just a job, if you're looking for a place where you can lead, grow, and make a difference, we'd love to have you on our team.

Join a Team That Puts People First.

At US Community Credit Union, we believe banking should be personal. Since 1949, we've been helping our members achieve financial success while staying true to the credit union philosophy of People Helping People.

We're more than a financial institution, we're a team of people who genuinely care about our members, each other, and the communities we serve. Every day, we work together to build lasting relationships, provide trusted financial guidance, and make a positive impact in the lives of those we serve.

If you're looking for more than just a job, if you're looking for a place where you can lead, grow, and make a difference, we'd love to have you on our team.

Why This Role Matters

As a Branch Manager, you'll do more than oversee daily branch operations, you'll inspire a team, build meaningful member relationships, and help shape the success of your branch.

You’ll coach and develop employees, create exceptional member experiences, and play a key role in helping individuals and families reach their financial goals. Your leadership will directly impact your team's success, your branch's performance, and the communities we proudly serve.

If you're passionate about leading people, delivering outstanding service, and making a meaningful difference every day, this is an opportunity to build a rewarding career with an organization that invests in its employees.

Why You'll Love Working at USCCU

• Competitive pay based on experience
• Performance incentives and bonus opportunities
• Opportunities for career advancement and internal promotion
• Generous Paid Time Off plus paid holidays
• 401(k) with company matching
• 100% employer-paid health insurance for employees
• Vision and dental insurance options
• Company-paid life insurance equal to your annual salary
• Company-paid short-term and long-term disability insurance

A Culture You’ll Want to Be Part Of

At USCCU, we believe great workplaces are built on great people.

We invest in our employees by providing opportunities for professional growth, leadership development, and ongoing learning. We encourage collaboration, celebrate success, and create an environment where every employee is empowered to contribute ideas and make a difference.

Our culture extends beyond the workplace. Employees have opportunities to give back through volunteer events, participate in friendly contests and recognition programs, enjoy team gatherings, and build meaningful relationships with coworkers who share a passion for serving others.

When our employees succeed, our members succeed, and that's what drives everything we do.

Join the USCCU Team, Because Your Career Matters to US.

Learn more about our mission, culture, and commitment to our communities at USCCU.org.

Job Description

Role

To direct the operations of an assigned branch, ensuring organizational, financial, operational, service, and growth goals are met; ensures consistently excellent service to members by attitude, example, and leadership.

Essential Functions & Responsibilities:

• Daily Branch Operations - Directs and oversees branch operations to ensure alignment with organizational goals and objectives. Monitors branch performance against established targets and implement corrective actions as necessary to address performance gaps. Provides guidance and support to Financial Service Representatives in balancing daily transactions and regularly examines branch activities to ensure compliance with credit union policies, procedures, and regulatory requirements. Actively promotes organizational growth by monitoring branch performance metrics and engaging branch staff to drive exceptional results. Recommends operational and procedural improvements to the Director of Retail Experience to maintain effective, efficient, and compliant branch operations. Assumes full accountability for personal performance and that of all branch staff, ensuring the branch operates in a safe, compliant, and member-focused manner.
• Member Service Standards - The degree to which all member service standards are demonstrated in the day-to-day business environment, such as but not limited to Show Respect, Educate and Empower, Own It, and Professional Presence. The level of support and camaraderie for coworkers and peers. Service quality and experience for members and all others conducting business.
• Employee Management - Demonstrates the ability to foster a positive and inclusive management environment by motivating employees, maintaining high morale, and supervising staff with fairness, consistency, and integrity. Provides ongoing education and coaching to employees regarding credit union products and services, supporting individual development and performance improvement. Oversees the scheduling, training, coaching, and daily activities of branch personnel; conducts performance evaluations; administers corrective action when necessary; and allocates departmental resources to meet operational demands. Reviews and approves, modifies, or denies recommendations submitted by subordinates as appropriate. Promotes a collaborative, team-oriented culture while actively guiding the professional growth and development of branch staff.
• Assists Members - Assist members with their financial requests quickly and efficiently. Can identify and complete unassigned tasks without being prompted, and use time wisely, such as opening/closing duties, cleaning, and any other assigned tasks. Financial requests could include, but are not limited to, opening and closing accounts, assisting with any consumer lending needs, answering questions about products and services, researching records, assisting with IRA inquiries, and resolving problems that are within their authority to resolve. Coordinates the resolution of problems that are beyond their authority with the Director of Retail Experience or other Department Managers.
• Product and Service Knowledge - Demonstrates in-depth knowledge of the credit union’s products and services, with the ability to clearly explain their features, benefits, and appropriate usage to members. Actively promotes solutions that align with member needs while reinforcing the value of credit union membership. Understands and embodies the credit union’s core values and mission, reflecting them in daily interactions. Contributes to the credit union’s culture by fostering trust, collaboration, and a member-first mindset.
• FSR-Member Education Management: To educate and encourage employees to educate members about credit union products and services. To ensure branch level participation in member education campaigns and incentive programs and ensure employees enter quality referrals with understandable notes in the member education system.
• Maintains communications with management: Prepares and submits standard reports; attends scheduled management meetings. Monitors branch activities to ensure they are in compliance with established credit union policies and procedures.
• Performs other related duties as assigned.

Knowledge and Skills

• Three years to five years of similar or related experience.
• A high school education or GED
• Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy.
• Must possess good communications skills, ability to produce clear, concise, and correct written documentation; excellent organizational skills; be proficient in MS Word and Excel; be able to operate a 10 key calculator and computer keyboard

Working Environment/Physical Demands

Work involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, etc. Employees work primarily in an office setting under generally favorable working conditions. The job requires walking, sitting, bending, stooping, standing for long periods of time, or similar activities. Employees frequently lift objects up to 25 pounds, occasionally lift heavy objects from 26 to 50 pounds, yet seldom from 51 to 100 pounds.