Branch Manager

Austin Telco Federal Credit Union; Austin (TX); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Time Off

Retirement Plans

Community Engagement

Job summary

Austin Telco Federal Credit Union is seeking a Branch Manager for the Taos area in South Austin. Lead daily branch operations, develop staff, and drive exceptional member service while representing the credit union in the community.

You will focus on staff development, operational excellence, and building strong member relationships, with a service-first culture and opportunities for ongoing growth within the branch network.

Qualifications

• 3-5 years of supervisory experience in a credit union or banking environment.
• Strong leadership, time management, and organizational skills.
• Excellent communication and problem-solving abilities.
• A commitment to member service and a positive, professional attitude.

Responsibilities

• Lead daily branch operations and ensure a welcoming, service-driven environment.
• Build strong member relationships and advocate for financial literacy.
• Resolve complex member needs with professionalism and sound judgment.
• Oversee cash management, vault and ATM controls, security, and regulatory compliance.
• Represent Austin Telco in the community and participate in outreach events.

Skills

Leadership

Staff development

Customer service

Communication

Problem-solving

Time management

Community engagement

Tools

Notary/Medallion Signature Guarantee

Job description

Description

Branch Manager - Taos| Location: 2400 Taos, Austin TX, 78745 | Schedule: Monday - Friday 8:00AM - 5:45PM and rotating Saturdays: 8:45AM - 12:15PM | Salary Range: $60,000 - $73,000 |

Austin Telco is seeking a dynamic and service-driven Branch Manager to lead the day-to-day operations of our Taos (South Austin) branch. This role is ideal for a collaborative leader who thrives in a member-first environment and is passionate about developing staff, driving operational excellence, and building strong community relationships.

What You’ll Do:

Branch Leadership & Member Experience

• Lead daily branch operations and ensure a welcoming, service-driven environment
• Build strong member relationships and advocate for financial literacy
• Resolve complex member needs with professionalism, empathy, and sound judgment
• Serve as a visible, engaged leader in the branch and community
• Ensure consistent, high-quality service delivery across all member touchpoints

Team Coaching & Development

• Attract, hire, coach, and develop a high-performing branch team
• Provide daily guidance, feedback, and accountability to staff
• Foster a positive, collaborative, member-focused culture
• Support professional growth through training, mentoring, and performance management
• Model Austin Telco’s values of Respect, Empathy, Service, Integrity, and Cooperation

Operational Excellence

• Oversee branch operations including cash management, vault and ATM controls, security, and regulatory compliance
• Ensure accurate execution of transactions, audits, and operational protocols
• Monitor branch performance metrics and implement improvements
• Recommend process enhancements to optimize efficiency and service
• Protect members and the credit union from fraud, scams, and unlawful activity
• Perform Notary and Medallion Signature Guarantee services as needed

Community Engagement

• Represent Austin Telco in the community with professionalism and enthusiasm
• Participate in outreach, events, and partnerships that strengthen member relationships
• Promote financial education and support local initiatives

Branch Network Support

• Provide leadership coverage at nearby branches as needed
• Collaborate with the Regional Branch Manager and cross-functional partners to support organizational goals

Requirements

What You Bring:

• 3-5 years of supervisory experience in a credit union or banking environment (or equivalent combination of education and experience).
• Strong leadership, time management, and organizational skills.
• Excellent communication and problem-solving abilities.
• A commitment to member service and a positive, professional attitude.

Why You'll Love Working Here: We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
• Community Engagement: Volunteer opportunities and credit union-sponsored events.
• A supportive, mission-driven culture that puts people first

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.