Member Service Agent

Austin Telco Federal Credit Union; Marble Falls (TX); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Job summary

Austin Telco Federal Credit Union in Marble Falls is seeking a friendly Member Service Agent to welcome members, open accounts, and guide them through products and services. This role emphasizes service-first engagement and community impact at the Marble Falls branch.

The ideal candidate has a HS diploma, 1–2 years banking or credit union experience, strong communication, and the ability to manage time and collaborate with teams.

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in a credit union or banking environment.
• Strong verbal and written communication skills.
• Bilingual fluency in Spanish and English valued.
• Strong time management and teamwork abilities.

Responsibilities

• Deliver exceptional service by assisting members with account openings, product adoption, and everyday transactions.
• Build strong member relationships through proactive communication and personalized support.
• Collaborate with team members and departments to elevate the member experience.
• Participate in community events and promote financial literacy and education.
• Support branch operations including documentation, fraud prevention, and vault management.
• Ensure compliance with BSA/AML and other regulatory requirements.
• Serve as a Notary Public when needed and complete all required training

Skills

Customer service

Verbal communication

Written communication

Teamwork

Problem solving

Empathy

Bilingual Spanish-English

Education

High school diploma or GED

Job description

Description

Member Service Agent – Marble Falls | Location: 2607 N U.S. Hwy 281, Marble Falls, TX 78654 | Schedule: Monday–Friday, 8:00am-5:45pm and rotating Saturdays: 8:45am-12:15pm | Salary Range: $46,000- $52,000 | FLSA Status: Nonexempt

Austin Telco is looking for a passionate and service-oriented Member Service Agent to join our team. This role is ideal for someone who thrives in a member-first environment, enjoys building lasting relationships, and is excited to make a meaningful impact through financial education and community engagement. As a Member Service Agent, you’ll be the face of our credit union, supporting members with their financial needs, guiding them through our products and services, and helping create positive, personalized experiences. You’ll also play an active role in community outreach and contribute to the overall success of your branch.

What You’ll Do

• Deliver exceptional service by assisting members with account openings, product adoption, and everyday transactions.
• Build strong member relationships through proactive communication and personalized support.
• Collaborate with team members and departments to elevate the member experience.
• Participate in community events and promote financial literacy and education.
• Support branch operations including documentation, fraud prevention, and vault management.
• Ensure compliance with BSA/AML and other regulatory requirements.
• Serve as a Notary Public when needed and complete all required training

What You Bring

• High school diploma or GED required; college coursework in a related field is a plus.
• 1–2 years of experience in a credit union or banking environment.
• Friendly, outgoing personality with excellent verbal and written communication skills.
• Strong time management, problem-solving, and teamwork abilities.
• Demonstrated empathy, integrity, and a service-first mindset.
• Industry certifications and bilingual fluency in Spanish and English are highly valued.

What We Offer

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
• Community Engagement: Volunteer opportunities and credit union-sponsored events.

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Why Austin Telco?

We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

Equal Opportunity Employer:

We celebrate diversity and are committed to creating an inclusive environment for all employees.