Branch Manager

Amplify Credit Union; Austin, Cedar Park, Round Rock (TX, TX, TX); On-site; USD 93,000 - 114,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) program

Volunteer opportunities

Tuition benefits

Paid time off

Job summary

Amplify Credit Union in Austin, TX, seeks a Branch Manager to lead a busy retail branch with emphasis on member service, sales, and operational integrity. You will coach teams, manage performance, and ensure coverage across Teller, Banker, and other branch roles.

Responsibilities include driving branch production, training staff, overseeing budgets, and fostering community engagement while upholding credit union policies and a strong service culture.

Qualifications

• High School diploma or GED required.
• Bachelor’s degree and three years of financial institution experience preferred.
• Prior supervisory experience required.
• Proven leadership in service and sales is required.

Responsibilities

• Ensure branch, departmental, and organizational service standard objectives are achieved.
• Provide on-the-job training and coaching to promote and develop service and operational proficiency across Branch Management, Banker, and Teller teams.
• Drive all branch sales/production efforts to achieve goals; communicate objectives and performance clearly to the branch team.
• Lead initiatives including coaching, sales, service, projects, and community engagement.

Skills

Leadership

Sales

Customer service

Operations

Team coaching

Budgeting

Education

Bachelor's degree

GED

Tools

Microsoft Office

10-key

Job description

Job Details: Job Location: TX - Esperanza - Austin, TX 78758, Position Type: Full Time, Salary Range: $103,252.00 Salary, Job Category: Retail, Life at Amplify

Position Summary

The Branch Manager is responsible for managing all aspects of the branch, providing leadership in member service, sales, operational integrity, business development, and employee development. As a functional part of the team, the Branch Manager is also responsible for ensuring appropriate coverage for the branch and is expected to function proficiently in every branch role as needed. This role supports Credit Union goals and objectives through leadership and a strong service mentality.

RESPONSIBILITIES include the following. Other duties as assigned.

• Ensure branch, departmental, and organizational service standard objectives are achieved
• Provide on-the-job training and/or regular coaching to promote and develop service and operational proficiency & excellence across Branch Management, Banker, and Teller teams
• Drive all branch sales / production efforts to achieve branch, departmental, and organizational goals; effectively communicate and provide a clear line of site to branch team around objectives and performance
• Effectively execute various initiatives to include coaching, sales, service, rocks, projects, etc.
• Leadership development through community engagement; active participation in social impact initiatives, proactively engage in community events organized by Retail / Marketing or other Amplify business partners, and expand role beyond the branch by participating in department / organization initiatives, projects, committees, etc.
• Administer the branch budget, purchasing, and record retention for business expenses; utilizes company funds prudently; reconciles budget and expenses monthly
• Actively support branch operational needs, to include processing Teller transactions and performing all Banker functions
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the credit union's policies and applicable laws.Directly and/or through subordinates, supervises all teammates in the branch environment. Performs duties around the entire employee lifecycle, to include interviewing, hiring, performance appraisals, disciplinary action, and termination. In addition, participates in teammate work scheduling, timecard approvals, training / coaching, facilitating meetings, and other similar tasks. Maintains ongoing communication with the AVP of Retail Banking, informing them of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.Maintains ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility. Attends meetings and facilitates department meetings as scheduled, as directed, or as necessary for effective leadership of the department.

Qualifications: Education and/or Experience

High School diploma or General Education Degree (GED) required; Bachelor’s degree and three years of successful financial institution experience preferred. Prior supervisory experience required. Proven experience in leading a team to successful results in both service and sales is required.

Certificates, Licenses, and Registrations

Must be bondable.

Software and Equipment Requirements

To perform this job successfully an individual should have knowledge of an be proficient in the use of a personal computer, Microsoft Office products, and the use of a telephone. Knowledge of and experience using a 10-key is helpful.

Other Qualifications

Must be able to work a flexible work schedule, including weekends. Must have or quickly obtain working knowledge of Credit Union’s products & services, policies, standard operating procedures, and State and Federal regulations.Demonstrated ability to manage multiple priorities and achieve goals. Proficiency in responding effectively to highly sensitive, complex, emotional, and/or urgent issues related to members, teammates, and vendors. Proficient verbal and written communication skills.

What We Offer

To build a better bank, you must build a better team. That’s why we’re committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits – including paid volunteer hours and development programs – that will engage your role in our community.

• Medical, Dental, and 401(k) programs for team members.
• Customized volunteer opportunities with our signature partners (Saint Louise House).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Starting Pay & Benefits

This role offers base pay of $103,252.00. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.

Location

This on-site position will report to one of our four branch locations: Esperanza, Pond Springs, La Frontera, and Cedar Park.

Team Member Testimonials

Read about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably.

Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.