Assistant Branch Manager

Amplify Credit Union; Austin (TX); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Job summary

Amplify Credit Union is seeking an Assistant Branch Manager in Austin, TX to support the Branch Manager and run daily branch operations. You will supervise Teller and Personal Banker teams, maintain operational integrity, and coach staff for excellent member service.

Requirements include a GED, a bachelor’s degree preferred, and 3+ years in financial services with supervisory experience. On-site role with competitive pay and benefits awaits.

Qualifications

• High School diploma or GED required; Bachelor’s degree preferred.
• Three years of financial institution experience preferred, with branch operations background.
• Supervisory experience preferred.
• Must be bondable.

Responsibilities

• Provide direct leadership of Teller and Personal Banker teams.
• Ensure operational soundness within the branch and mitigate risk.
• Lead branch audits and quality-control efforts; support Branch Certification programs.
• Train and coach staff to promote service and operational excellence.
• Support branch operations including Teller transactions and Banker functions.
• Work independently, make sound decisions, and uphold policies and culture.

Skills

Leadership

Supervisory experience

Education

High School diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office

10-key

Job description

Life at AmplifyAs a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.Position SummaryThe Assistant Branch Manager is responsible for supporting and assisting the Branch Manager to ensure all branch, departmental, and organizational objectives relating to the branch are achieved. In the absence of the Branch Manager or upon direction of Retail Management, the Assistant Branch Manager will be the primary person responsible for completing all duties necessary to run the branch successfully.RESPONSIBILITIES include the following. Other duties as assigned.Provide direct leadership and oversight of the Teller and Personal Banker teamsEnsure operational soundness within the branch; lead operational support of branch teammates by providing adequate oversight, guidance, and problem resolution; consistently mitigate riskFacilitate the self-audit program and general quality control efforts to ensure operational integrity within the branch; responsible for successful results from Branch Certification and/or any other audit initiativesProvide on-the-job training and/or regular coaching to promote and develop service and operational proficiency and excellence amongst Tellers and BankersActively support branch operational needs, to include processing Teller transactions and performing all Banker functionsSupport efforts of Branch Manager to achieve all service related objectivesOperate independently, make sound decisions, and exercise good judgment during interactions with members and teammatesUpholds credit union policies and procedures and champions organizational culture both internally and externallySupervisory ResponsibilitiesThis role has direct supervision of the Teller and Personal Banker teams. Performs duties around the entire employee lifecycle, to include interviewing, hiring, performance coaching, disciplinary action, and termination. In addition, participates in teammate work scheduling, timecard approvals, training / coaching, facilitating meetings, and other similar tasks. Maintains ongoing communication with the Branch Manager and/or Retail Management team, informing them of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility. In the absence of the Branch Manager, assumes all supervisory responsibilities within the branch.Education and/or ExperienceHigh School diploma or General Education Degree (GED) required; Bachelor’s degree preferred. Three years of successful financial institution experience preferred, with a background in branch operations (both teller and platform). Supervisory experience preferred.Certificates, Licenses, and RegistrationsMust be bondable.Software and Equipment RequirementsTo perform this job successfully an individual should have knowledge of an be proficient in the use of a personal computer, Microsoft Office products, and the use of a telephone. Knowledge of and prior experience using a 10-key is helpful.Other QualificationsMust be able to work a flexible work schedule, including weekends. Must have or quickly obtain working knowledge of Credit Union’s products and services, policies, standard operating procedures, and State and Federal regulations.What We OfferTo build a better bank, you must build a better team. That’s why we’re committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits – including paid volunteer hours and development programs – that will engage your role in our community.Medical, Dental, and 401(k) programs for team members.Customized volunteer opportunities with our signature partners (Saint Louise House).Additional paid time off for volunteer-related activities.Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.Starting Pay & BenefitsThis role offers base pay of $72,306.00. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.LocationThis on-site position will report to one of our four branch locations: Esperanza, Pond Springs, La Frontera, and Cedar Park.Team Member TestimonialsRead about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably.Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.