Branch Manager

INTERNATIONAL BANK OF COMMERCE; Alice (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

IBC Bank is seeking a Retail Manager Trainee to oversee branch operations while completing classroom training. Under the guidance of the Corporate Area Sales Manager and assigned Mentor, you will manage staff, drive deposits, and deliver superior customer service aligned with the IBC Experience.

This in-office, full-time role emphasizes developing leadership skills, building community relationships, and supporting branch growth targets.

Qualifications

• High School diploma or GED equivalent.
• Some college experience preferred.
• Retail management experience required.

Responsibilities

• Manage branch staff and set performance expectations.
• Plan and execute sales activities to meet branch deposit growth.
• Lead daily huddles and weekly sales meetings.
• Develop employees through coaching and mentoring.
• Maintain branch operations and customer relationships.

Skills

Critical Thinking

People Management

Leadership Training

Organization

Planning

Decision Making

Sales Orientation

Teamwork

Policy Adherence

Communication

Stress Management

Education

High School diploma or GED

Some college

Retail management experience

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Department: 410 Branch Management

Time Type: Full time. This is an in-office position.

Job Summary:

Under the guidance of the Corporate Area Sales Manager and a specific assigned Mentor, the Retail Manager Trainee position is assigned a branch and ensures staff is effectively conducting multiple branch operations and processes while providing superior customer service incorporating the IBC Experience. Strategizes to ensure branch meets the company growth and retention goals. Develops and promotes good community relationships. Duties will be completed parallel to classroom training to support and develop individual competencies.

Job Description:

ESSENTIAL JOB FUNCTIONS

• Manage branch staff and establish expectations for individual and staff performance.
• Plan and execute sales activities to meet branch deposit growth.
• Perform successfully to the Deposit Growth and Sales Performance Goals (TSA and Referral Programs).
• Sustain customer relationships with face to face meetings, phone calls, lobby, and outreach activities.
• Organize branch promotions internally and externally to promote bank products and services.
• Establish community relationships.
• Actively engage in various bank meetings.
• Facilitate daily huddles and weekly sales meetings.
• Participate in corporate and market initiatives as needed.
• Develop employees and facilitate by coaching, instructing, and mentoring.
• Ensure staff retention.
• Shadow hiring process and employee terminations.
• Timely management of all branch administration job functions.
• Manage the maintenance of office equipment, supplies and branch image.
• Provide approvals for Market retail customer portfolio adhering to Bank Policies.
• Other duties as assigned.

SKILLS

• Critical Thinking Focus on Results
• Management of Personnel Resources
• Instructing Leadership
• Organization
• Planning
• Sound Decision Making
• Service Orientation Focus on Quality
• Promotes Teamwork
• Sensitivity to Guidelines
• Good Oral and Written Communication Focus on Sales
• Stress Management

EDUCATION & EXPERIENCE

High School diploma or GED equivalent Some college, preferred Retail Management experience required.

IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities.

We offer a comprehensive benefits package, based on eligibility, benefits include:

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program
• 401k Profit Sharing Program
• Vision
• Dental
• Disability
• Tuition Assistance Program
• Sick Leave
• Vacation
• Paid Holidays