Branch Manager

INTERNATIONAL BANK OF COMMERCE; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Plan

Employer Paid Life Insurance

Flexible Spending Program

401k

Profit Sharing Program

Tuition Assistance Program

Sick Leave

Vacation

Paid Holidays

Job summary

INTERNATIONAL BANK OF COMMERCE in Austin, Texas, is looking for a dedicated individual to provide exceptional customer service and meet sales performance expectations in a full-time, in-office position. The role emphasizes personal growth within the banking environment, supporting branch growth, and ensuring customer satisfaction.

Candidates should have a high school diploma or GED with some college experience preferred and must demonstrate effective communication and leadership skills. Benefits include a medical plan, 401k, and paid holidays.

Qualifications

• High School diploma or GED equivalent. Some college preferred.
• Customer service working experience preferred.

Responsibilities

• Maintain branch sales performance expectations.
• Provide excellent customer service.
• Assist in hiring and training processes.
• Facilitate branch meetings.

Skills

Effective English verbal and written communication skills

Computer literate with knowledge of Microsoft Office

Service oriented

Time management and organizational skills

Critical thinking ability

Leadership and coaching skills

Education

High School diploma or GED

Some college (preferred)

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type: Full time. This is an in-office position. Department: 410 Branch Management.

Job Summary

This position is responsible for providing customers with the IBC Experience and “we do more” attitude to meet their needs and opportunity for branch growth with complete customer satisfaction.

ESSENTIAL JOB FUNCTIONS

• Maintain branch sales performance expectations.
• Assist in employee development through role plays and observation - implement IBC Mission.
• Establish and meet individual goals.
• Provide customer service.
• Organize blitzing, presentations and call campaigns.
• Maintain customer portfolio.
• Provide branch numbers at manager meetings.
• Facilitate branch meeting and/or huddles.
• Assist with teller supervisor duties - overrides (teller and sales overrides, ending day, card wizard).
• Establish community involvement.
• Understand and meet compliance expectations (exceptions, branch checklists).
• Assist in hiring and termination process.
• Assist with trainings.
• Maintain and supervise time and attendance.
• Other duties as assigned.

SKILLS

• Effective English verbal and written communication skills.
• Computer literate and have working knowledge of Microsoft Office.
• Service oriented; actively looking for ways to help others.
• Solution oriented with self-starter motivation.
• Time management and organizational skills.
• Critical thinking ability to make decisions and act with urgency.
• Ability to meet performance standards and deadlines.
• Learning strategies.
• Basic math skills.
• Speaking, social perceptiveness.
• Able to work weekend schedule.
• Able to concentrate and focus on detail.
• Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Bringing others together and trying to reconcile differences.
• Adapt quickly to changes not only themselves but also be able to provide guidance to the staff.
• Able to coach, counsel, motivate employees towards performance goals and create team environment.
• Create an ethical, non‑discriminatory and safe work environment; establish effective communication lines/ methods; identify and solve employee problems; be able to manage conflict.

EDUCATION & KNOWLEDGE

High School diploma or GED equivalent. Some college, preferred. Customer service working experience preferred. Must demonstrate ability.

Benefits

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program
• 401k
• Profit Sharing Program
• Supplemental Benefit Programs such as Vision, Dental, Disability, Tuition Assistance Program.
• Sick Leave
• Vacation
• Paid Holidays