Branch Leader & Universal Banker

Citi; Los Angeles (CA); On-site; USD 54,000 - 70,000; Full time

Job summary

Citi in Los Angeles, CA is seeking a Head Universal Banker to lead the branch team in delivering exceptional service while driving sales, risk management, and client satisfaction. You will mentor Universal Bankers and Tellers, guide client interactions, and champion digital channel adoption.

The role emphasizes strong leadership, client-focused service, and transparent adherence to bank policies. You will play a key role in creating a welcoming, high-performing branch environment and

Qualifications

• 2-4 years of relevant experience in branch banking or similar roles.
• Strong customer service and sales orientation.
• Comfort with digital channels and self-service options.

Responsibilities

• Lead, coach, and mentor Universal Bankers and Tellers, modeling service and sales excellence.
• Guide clients and team members through complex transactions and ensure exceptional client experiences.
• Monitor risk and control, ensure policy compliance, and support branch leadership.
• Present products and services and educate clients on digital channels (Online, Mobile, ATM).
• Provide ownership of client issues and resolve problems promptly and effectively.
• Promote and participate in Citi sales and service programs to deepen client relationships.
• Coordinate with partners (FA, mortgage specialists) as needed for client solutions.

Skills

Face-to-face customer service

Digital engagement

Sales/referrals

Client service orientation

Excellent communication (verbal & writ

Analytical & problem solving

Basic digital tools

Education

High School diploma or equivalent

Job description

Citi in Los Angeles, CA is seeking a Head Universal Banker to lead the branch team in delivering exceptional service while driving sales, risk management, and client satisfaction. You will mentor Universal Bankers and Tellers, guide client interactions, and champion digital channel adoption.

The role emphasizes strong leadership, client-focused service, and transparent adherence to bank policies. You will play a key role in creating a welcoming, high-performing branch environment and