Branch Leader: Sales, Service & Coaching

Washington Trust Bank; Moses Lake (WA); On-site; USD 34,000 - 52,000; Full time

Job summary

Washington Trust Bank's Moses Lake branch is seeking a dynamic branch leader to drive sales and service excellence. You will coach staff, manage daily operations, and ensure compliance across processes and client interactions.

The role emphasizes building relationships, meeting branch and market goals, and delivering professional financial guidance to clients while supporting training and development initiatives.

Qualifications

• Excellent verbal, written and interpersonal communication skills.
• Goal oriented, self-motivated and enthusiastic.
• Ability to sell products & services to clients.
• Ability to prioritize workflow, solve client or staff problems, and manage multiple tasks.
• Required to maintain the security and confidentiality of Bank and client information.
• Strong leadership skills including team recognition, motivation and conflict resolution.
• Completion of all appropriate Sales, Service, Employee Retention and Management training.
• May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS).
• Bilingual candidates preferred but not required.

Responsibilities

• Co-manages and motivates team to achieve sales goals and activities.
• Conducts periodic sales meetings.
• Promoting team involvement in community organizations and business development activities when appropriate.
• Partners with the Branch Manager in the implementation of sales processes, leading sales goals and initiatives.
• Contributes to the achievement of branch and market goals.
• Drives goal planning and developing strategies for the branch.
• Takes ownership of client service, ensuring product knowledge and professional service.
• Ensures daily operation of cash, teller and Personal Banker functions with accuracy and efficiency.
• Provides coaching and development to staff and participates in recruitment and hiring processes.
• Manages and safeguards branch risk, compliance and internal controls.

Skills

Excellent verbal communication

Written communication

Interpersonal skills

Sales ability

Leadership

Time management

Problem solving

Job description

Washington Trust Bank's Moses Lake branch is seeking a dynamic branch leader to drive sales and service excellence. You will coach staff, manage daily operations, and ensure compliance across processes and client interactions.

The role emphasizes building relationships, meeting branch and market goals, and delivering professional financial guidance to clients while supporting training and development initiatives.