Branch Leader: People-Centered Care Ops

Endeavor Home Care Group; Prescott Valley (AZ); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401K

80 hours PTO + 10 holidays

Job summary

Endeavor DDD Services in Prescott Valley, AZ is seeking a Branch Manager to lead the office with hands-on leadership, oversee Care Coordinators and the Front Office Coordinator, and ensure high-quality, person-centered care. The role emphasizes accountability, structure, and compassionate oversight in a 40-hour workweek.

The position reports to the Division Manager and requires a Bachelor's degree and 2+ years of supervisory experience in DDD or related human services.

Qualifications

• Bachelor's degree in Social Work, Business, or Human Services (or equivalent experience).
• Minimum 2 years leading teams in DDD Services, DDD, or related human services fields.
• Knowledge of Arizona DDD regulations, DDD Services, and Medicaid billing.
• Lead with love, service, high energy, compassion, structure, and accountability.

Responsibilities

• Team Leadership: Supervise and support Care Coordinators and front desk staff through regular weekly 1-on-1s, coaching, and accountability.
• Operations & Metrics: Track weekly branch goals, including client intakes, DSP onboarding, service continuity, and billing units.
• Compliance & Quality: Maintain compliance with AZ DES, DDD, and AHCCCS standards. Oversee credentialing and schedule trainings (CPR, First Aid, Article 9).
• Financial & Administrative: Manage branch operating expenses, review payroll exceptions, and ensure accurate billing.
• Community & Client Engagement: Serve as the main escalation point for families and staff, partnering with the Community Liaison to drive local growth in the valley.

Skills

Team leadership

Coaching

Communication

Problem solving

Education

Bachelor's degree in Social Work, Business, or Human Services (or equivalent)

Job description

Endeavor DDD Services in Prescott Valley, AZ is seeking a Branch Manager to lead the office with hands-on leadership, oversee Care Coordinators and the Front Office Coordinator, and ensure high-quality, person-centered care. The role emphasizes accountability, structure, and compassionate oversight in a 40-hour workweek.

The position reports to the Division Manager and requires a Bachelor's degree and 2+ years of supervisory experience in DDD or related human services.