Branch Leader: Drive Sales, Service & Compliance

Certus Pest Inc.; Chandler (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Certus Pest Inc. in Chandler, AZ seeks an Area/Branch Manager to lead a high‑performing team focused on sales, service, and customer satisfaction. You will recruit, develop, and coach branch staff while driving P&L, inventory, and safety compliance.

In this role you’ll execute strategic plans, resolve escalated issues, and partner with HR to manage talent, attendance, and performance. The position emphasizes operational excellence and measurable growth across the branch.

Qualifications

• High School diploma or equivalent with 5 years of proven driving experience.
• Minimum of 5 years’ experience in service industry and/or sales management, P&L management.
• Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

Responsibilities

• Lead and develop branch teams to achieve sales, service, and customer retention objectives.
• Drive branch sales performance through strategic planning, coaching, and execution.
• Oversee recruiting, hiring, onboarding, and ongoing training for all branch employees.
• Manage branch financial performance, including P&L, production targets, and inventory control.
• Provide field leadership to ensure service quality, safety, and regulatory compliance.
• Resolve escalated customer issues and ensure timely, effective resolution.
• Partner with HR on employee relations, performance management, and attendance.
• Coach and develop direct reports to build a strong succession pipeline.

Skills

Leadership

Sales management

P&L management

Strategic planning

Customer service

Team development

Education

High School diploma or equivalent

General Household Pest and Rodent Control License or Pest Control Operator Certification

Job description

Certus Pest Inc. in Chandler, AZ seeks an Area/Branch Manager to lead a high‑performing team focused on sales, service, and customer satisfaction. You will recruit, develop, and coach branch staff while driving P&L, inventory, and safety compliance.

In this role you’ll execute strategic plans, resolve escalated issues, and partner with HR to manage talent, attendance, and performance. The position emphasizes operational excellence and measurable growth across the branch.