Branch Leader - Growth & Team Development

Trustco Bank; Village of Ballston Spa (NY); On-site; USD 58,000 - 73,000; Full time

Job summary

Trustco Bank in Malta, NY is seeking a Branch Manager to lead a full-service branch and drive sales, service, and operations. You will oversee lending, deposits, and staff performance while fostering strong customer relationships.

The role requires supervisory experience, excellent communication, and a commitment to compliance and quality service. A supportive environment with competitive compensation and benefits awaits. This position aligns with branch operations and community growth.

Qualifications

• High school diploma or equivalent required.
• Experience supervising a team in a branch setting preferred.
• Strong customer service skills and cash-handling experience required.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Skills

Supervisory experience

Customer service

Cash handling

Verbal communication

Fluent English

Transportation

Organizational skills

Team collaboration

Training and development

Physical stamina

Education

High school diploma or equivalent

Job description

Trustco Bank in Malta, NY is seeking a Branch Manager to lead a full-service branch and drive sales, service, and operations. You will oversee lending, deposits, and staff performance while fostering strong customer relationships.

The role requires supervisory experience, excellent communication, and a commitment to compliance and quality service. A supportive environment with competitive compensation and benefits awaits. This position aligns with branch operations and community growth.