Branch Leader: Growth, Service & Culture

JPMorgan Chase & Co.; Troy (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Michigan seeks a Branch Manager to lead a customer‑centric team, drive deposits and investments, and oversee daily branch operations with a focus on hospitality and technology. You will coach staff, manage risk, and build strong client relationships to deliver exceptional service.

You will participate in Branch Manager Training, work weekend/evening hours, and collaborate with local businesses to expand market presence while upholding Chase’s culture and standards.

Qualifications

• 2+ years of branch management or equivalent Chase leadership experience.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Strong leadership, coaching, and team development skills.
• Knowledge of risk and control and compliance requirements.
• Desire to influence, educate, and connect teams, partners, and clients with technology.

Responsibilities

• Motivate the branch team by sharing a clear vision and embodying our culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on branch goals by leveraging the Branch Scorecard to grow deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships and trust.
• Build a high‑performing team through coaching, feedback, and recognizing successes.
• Encourage ongoing learning and development to keep skills sharp and industry ahead.
• Engage with local businesses to strengthen branch presence and community ties.
• Maintain a strong risk and control environment by following policies and using sound judgment.

Skills

Leadership

Coaching

Team management

Decision making

Risk management

Customer focus

Branch operations

Community engagement

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Michigan seeks a Branch Manager to lead a customer‑centric team, drive deposits and investments, and oversee daily branch operations with a focus on hospitality and technology. You will coach staff, manage risk, and build strong client relationships to deliver exceptional service.

You will participate in Branch Manager Training, work weekend/evening hours, and collaborate with local businesses to expand market presence while upholding Chase’s culture and standards.