Branch Manager - Full Time - Berkmar Branch, Charlottesville, VA

University of Virginia Community Credit Union; Charlottesville (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

UVA Community Credit Union in Charlottesville, VA is seeking a Branch Manager to lead the Berkmar branch, coach staff, and develop sales and service strategies that strengthen member relationships. The role includes risk management, policy adherence, staff development, and coordinating branch operations, with opportunities for advancement based on experience.

If you thrive in a fast-paced, customer-focused environment and are technically savvy with a sales orientation, this is your chance to

Qualifications

• Bachelor’s Degree preferred.
• A minimum of 3 of branch management or equivalent experience.
• Approachable and friendly.
• Thrive in a fast-paced environment.
• Technically savvy.
• Sales oriented.

Responsibilities

• Foster and maintain a motivated, well-trained staff.
• Lead effective sales and service meetings for both the Credit Union’s consumer and business product lines. Create and maintain a cross-selling environment within the branch.
• Ensure that the branch is in compliance with Credit Union board established policies and procedures for branch operations including credit union internal controls, and federal and state laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Manage branch-level operational processes, including audits
• Evaluate the job performance of branch staff to ensure quality of work and service to members.
• Schedule and cross-train adequately to ensure effective branch succession and efficient branch operation.
• Conduct loan interviews, originate, process, disburse and close consumer loans.
• Originate home equity loans and register as a home equity loan officer.
• Monitor branch activity, including number of transactions, volume, teller errors, loan volume, product sales and new accounts.
• Be the Credit Union representative at community networking events. Conduct outside sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships.
• Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis. Ensure that staff receive on-going training on security and robbery procedures.
• Assist staff or members in solving complex account problems.
• Participate as an active member of management by providing recommendations for operational efficiencies, cost savings, policy and procedures, sales and service, and product enhancements.
• Manage branch subordinates. Is responsible for the overall direction, coordination, coaching, training and evaluation of these individuals.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assisting in training employees in sales, service, operational policies and procedures and financial literacy; planning; assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Skills

Branch management

Customer service

Sales oriented

Leadership

Tech savvy

Education

Bachelor’s degree preferred

Job description

Description

UVA Community Credit Union

Working together to strengthen the financial wellness of our members and local communities.

At UVA Community Credit Union, we are dedicated to making a meaningful difference in the lives of our members and the communities we serve. Our mission, working together to strengthen the financial wellness of our members and local communities, guides everything we do. We foster an environment where every team member plays a vital role in building the financial wellness of those we serve. Our core values are Integrity, Service Excellence, Collaboration, and Gratitude. These values shape how we support our members, interact with one another, and drive the success of our shared purpose. If you’re passionate about making a positive impact and want to be part of a purpose-driven organization, we invite you to explore a career with us.

Branch Manager – FULL TIME – Berkmar, Charlottesville, VA

SUMMARY:

This position is responsible for and assists in directing the daily activities of the branch, including coaching staff to utilize sales and service skills to build strong financial relationships with members, developing branch staff to meet and exceed sales and service goals while exemplifying the credit union mission and vision. Responsible for risk management through adherence to established policies and procedures.

The Branch Manager position is tiered with a Branch Manager I and Branch Manager II position. Placement within the tiers is based on experience within the role, and compensation to commensurate with experience.

DUTIES AND RESPONSIBILITES:

• Foster and maintain a highly motivated and well-trained staff while maintaining effective employee relations. Supports hiring efforts of qualified applicants.


• Lead effective sales and service meetings and related activities for both the Credit Union’s consumer and business product lines. Create and maintain a cross-selling environment within the branch.


• Ensure that the branch is in compliance with Credit Union board established policies and procedures for branch operations including credit union internal controls, and federal and state laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.


• Manage branch-level operational processes, including audits


• Evaluate the job performance of branch staff to ensure quality of work and service to members.


• Schedule and cross-train adequately to ensure effective branch succession and efficient branch operation.


• Conduct loan interviews, originate, process, disburse and close consumer loans.


• Originate home equity loans and register as a home equity loan officer.


• Monitor branch activity, including number of transactions, volume, teller errors, loan volume, product sales and new accounts.


• Be the Credit Union representative at community networking events. Conduct outside sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships.


• Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis. Ensure that staff receive on-going training on security and robbery procedures.


• Assist staff or members in solving complex account problems.


• Participate as an active member of management by providing recommendations for operational efficiencies, cost savings, policy and procedures, sales and service, and product enhancements.


• Manage branch subordinates. Is responsible for the overall direction, coordination, coaching, training and evaluation of these individuals.


• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assisting in training employees in sales, service, operational policies and procedures and financial literacy; planning; assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Bachelor’s Degree preferred


• A minimum of 3 of branch management or equivalent experience


• Approachable and friendly


• Thrive in a fast-paced environment


• Technically savvy


• Sales oriented

BENEFITS:

We offer an attractive suite of benefits to employees who work an average of 20 hours per week or more, including:

• Health


• Dental


• Vision


• Up to a 7% employer 401(k) contribution after the first year of employment


• Life Insurance


• Long-Term Disability


• Health & Wellness Spending Account


• Tuition Reimbursement


• Employee Loan Discounts


• Paid Time Off starting with 16 days accrual at full time annually


• 13 company paid holidays


• Family Forming Leave


• Volunteer Time Off

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the University of Virginia Community Credit Union, where employment is based upon personal capabilities and qualifications without regard to race, color, gender, gender identity, religion, sexual orientation, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, citizenship, disability, age, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.