Branch Leader: Growth, Service & Community Impact

Woodforest National Bank; Lexington (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Woodforest National Bank in North Carolina (Lexington) seeks an experienced Branch Manager to lead with an entrepreneurial mindset, owning the branch to drive deposits and service excellence. You will develop customer relationships, oversee staff, and partner with local organizations to grow the business.

You will coach a high-performing team, ensure compliance, and champion a technology-forward banking experience that delivers warm, personalized service and measurable results.

Qualifications

• Minimum 5 years of progressive banking, sales, or customer service experience.
• 1 year leadership experience required.
• Or a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience.
• Or successful completion of the Branch Manager in Training (MIT) program and a minimum of 6 months of applied MIT experience.
• Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.

Responsibilities

• Operate the branch as a business owner – driving performance, managing resources, and making decisions that support long-term growth and profitability.
• Lead with accountability, driving and achieving sales goals and expectations for your team and consistently measuring results.
• Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
• Manage all aspects of branch operations, including compliance, security, cash handling, and expense control.
• Deliver the Woodforest Experience by ensuring every customer interaction is warm, personalized, and solution oriented.
• Champion a customer-first culture by coaching your team to identify needs and recommend banking and investment solutions that add value.
• Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
• Build meaningful relationships within the local community, positioning the branch as a trusted financial partner.
• Collaborate with Retail Partners to create joint engagement opportunities that drive traffic and deepen local connections.
• Lead community outreach efforts in partnership with Community Development Relationship Managers to support local initiatives and events.
• Uphold the highest standards of ethics and compliance in all branch activities.
• Ensure strict adherence to bank policies, procedures, and regulatory guidelines.
• Foster a culture of transparency, trust, and respect within your team and with customers.
• Leadership & Operational Excellence demonstrated through adapting quickly and acting decisively.
• Recruit, develop, and retain top talent to build a high-performing, values-driven team.
• Embrace and lead a technology-forward banking experience, ensuring staff and customers are confident in digital tools.
• Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
• Maintain operational excellence through audits, reporting, and continuous process improvement.
• Travel up to 25% for business development and community engagement.

Skills

Leadership

Sales aptitude

Customer service

Interpersonal skills

Outside sales

Technology-savvy banking

Education

High School Diploma or equivalent

Bachelor's degree + 3 years experience

MIT Branch Manager program completion

Tools

Cisco Duo app

Job description

Woodforest National Bank in North Carolina (Lexington) seeks an experienced Branch Manager to lead with an entrepreneurial mindset, owning the branch to drive deposits and service excellence. You will develop customer relationships, oversee staff, and partner with local organizations to grow the business.

You will coach a high-performing team, ensure compliance, and champion a technology-forward banking experience that delivers warm, personalized service and measurable results.