Branch Leader: Growth, Service & Community Impact

North Star Community Credit Union; Devils Lake (ND); On-site; USD 60,000 - 73,000; Full time

Job summary

North Star Community Credit Union in Devils Lake, ND invites applications for Retail Branch Manager. Lead operations, guide a skilled team, and drive member success while delivering exceptional service daily.

You'll hire, train, and coach staff; manage performance, scheduling, and resource allocation; monitor branch results, growth opportunities, and risk controls, building strong community relationships.

Qualifications

• 3-5 years of banking, credit union, or related leadership experience.
• Excellent communication and relationship-building abilities.
• Ability to motivate, influence, and inspire others.

Responsibilities

• Hire, train, coach, and develop branch staff.
• Conduct performance reviews and provide ongoing feedback.
• Schedule and allocate resources to meet operational needs.
• Lead by example through exceptional service and professionalism.
• Monitor branch performance and operating results.
• Track transactions, loan volume, new accounts, and sales activity.
• Identify opportunities for improvement and growth.
• Ensure efficient branch operations and staffing.
• Resolve member concerns and escalations.
• Represent North Star in the community and build partnerships.

Skills

Leadership

Communication

Relationship-building

Decision making

Problem solving

Team motivation

Education

Associate degree or equivalent

Job description

North Star Community Credit Union in Devils Lake, ND invites applications for Retail Branch Manager. Lead operations, guide a skilled team, and drive member success while delivering exceptional service daily.

You'll hire, train, and coach staff; manage performance, scheduling, and resource allocation; monitor branch results, growth opportunities, and risk controls, building strong community relationships.