Branch Leader: Growth & Client Experience

JPMorgan Chase & Co.; Fort Dodge (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Fort Dodge, IA seeks a Branch Manager to lead a front-line team and deliver exceptional client service. You will drive deposits, investments, and everyday banking solutions while coaching staff to achieve targets in a fast-paced retail banking environment.

You will foster a welcoming culture that highlights service, teamwork, and responsible risk management, ensuring compliance and operational integrity at every customer touchpoint.

Qualifications

• Proven leadership with coaching and empowering employees to achieve results.
• Ability to manage multiple priorities and develop growth plans for the branch.
• Strong decision-making in a fast-paced environment while ensuring policy compliance.
• Experience building relationships with local businesses and the community.
• Track record of maintaining a strong risk and control environment.
• Ability to leverage technology to enhance client experiences.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on branch goals by using the Branch Scorecard to grow deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships and trust.
• Build and lead a high-performing team through coaching, feedback, and recognizing successes.
• Encourage ongoing learning and development within the team to stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen branch presence and community engagement.
• Ensure a strong risk and control environment by exercising sound judgment and following policies.

Skills

Leadership

Branch operations

Customer service

Risk management

Coaching

Financial products

Education

High school diploma or GED

College degree preferred

Job description

JPMorgan Chase & Co. in Fort Dodge, IA seeks a Branch Manager to lead a front-line team and deliver exceptional client service. You will drive deposits, investments, and everyday banking solutions while coaching staff to achieve targets in a fast-paced retail banking environment.

You will foster a welcoming culture that highlights service, teamwork, and responsible risk management, ensuring compliance and operational integrity at every customer touchpoint.