Branch Leader: Drive Growth, Ops & Client Success

Workstream; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

SSA Security Group in Los Angeles seeks a Branch Manager to lead a branch, oversee operations, and drive client service, staffing, and financial results. This role collaborates with regional leadership to execute strategy and ensure branch growth.

Ideal candidates bring operations leadership experience, a track record of strengthening client relationships, and the ability to manage multiple departments while meeting budgets and service levels.

Qualifications

• Bachelor's degree in business or related field.
• 3-5 years of prior Director of Operations, Branch Lead, or similar.
• Ability to obtain a Security License, if applicable.

Responsibilities

• Maintain a consistent focus on customer retention by identifying account risks, addressing service concerns, and developing strategies to strengthen client relationships.
• Maintain regular communication with key clients and ensure complaints, service issues, and operational concerns are resolved promptly and professionally.
• Review upcoming client rate increases and coordinate with regional leadership and financial teams to ensure increases are implemented accurately and on schedule.
• Lead and hold accountable the Director of Operations, Client Service Managers, schedulers, and other branch personnel.
• Establish clear expectations for branch leaders and provide regular updates on individual performance, progress, areas of improvement, and development needs.
• Conduct regular branch leadership meetings to review client activity, staffing concerns, financial performance, operational risks, and assigned action items.
• Ensure branch leaders maintain visibility at client locations and respond appropriately to client and employee concerns.
• Review branch financial performance, including revenue, gross profit, labor performance, and budget variances, and implement corrective action plans where needed.
• Audit overtime, unfilled shifts, and other labor hours, and develop strategies to reduce unnecessary labor costs and improve scheduling efficiency.
• Audit payroll and invoice adjustments, identify recurring issues, and implement corrective measures to improve accuracy and reduce adjustments.
• Audit vehicle inventory and related billing data to ensure accurate records, appropriate utilization, and proper client billing.
• Monitor staffing levels, open positions, call-offs, unfilled shifts, and recruiting needs to ensure the branch can meet current and upcoming client requirements.
• Analyze employee turnover trends and work with branch leaders to improve retention and reduce avoidable turnover.
• Ensure scheduling processes are effective, accurate, and aligned with client requirements and approved labor budgets.
• Review branch equipment, uniforms, technology, and supply usage to reduce unnecessary costs and ensure client requirements are met.
• Oversee new account launches, major expansions, and client transitions to ensure staffing, training, equipment, scheduling, and operational requirements are completed before implementation.
• Ensure branch operations comply with client contracts, post orders, company policies, licensing requirements, and established operational procedures.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Education

Bachelor's in business or related field

Job description

SSA Security Group in Los Angeles seeks a Branch Manager to lead a branch, oversee operations, and drive client service, staffing, and financial results. This role collaborates with regional leadership to execute strategy and ensure branch growth.

Ideal candidates bring operations leadership experience, a track record of strengthening client relationships, and the ability to manage multiple departments while meeting budgets and service levels.