Branch Leader: Drive Growth & Customer Experience

Pdi; Spartanburg (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

PDI in Spartanburg, SC is seeking a Branch Manager to lead a busy wholesale plumbing branch. You will supervise counter sales, warehouse staff, and drivers, drive sales growth, and ensure excellent customer service while maintaining operational efficiency.

The role requires strong leadership, inventory control experience, and working knowledge of WMS; compliance with safety standards is essential. Budgeting and KPI monitoring are part of the job.

Qualifications

• Lead and motivate branch staff and drivers.
• Develop and maintain customer relationships; identify opportunities.
• Oversee inventory, receiving, and order fulfillment.
• Ensure compliance with safety and OSHA regulations.
• Monitor financials: sales, margins, expenses; drive profitability.
• Utilize WMS and inventory software for accuracy.

Responsibilities

• Provide leadership, direction and coaching to branch staff.
• Build and maintain customer relationships and partnerships.
• Respond to inquiries and resolve issues to ensure satisfaction.
• Oversee inventory control, fulfillment, and shipping/receiving.
• Monitor branch KPIs and report to management.
• Maintain OSHA safety standards and training programs.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Forklift certification

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

WMS software

Job description

PDI in Spartanburg, SC is seeking a Branch Manager to lead a busy wholesale plumbing branch. You will supervise counter sales, warehouse staff, and drivers, drive sales growth, and ensure excellent customer service while maintaining operational efficiency.

The role requires strong leadership, inventory control experience, and working knowledge of WMS; compliance with safety standards is essential. Budgeting and KPI monitoring are part of the job.