Branch Leader: Customer Experience & Team Growth

firstnational; Lee's Summit (MO); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive Pay

401k Match

Paid time off and paid holidays

Medical/Dental/Vision/Life/Disability

Employee Wellness Program

Career development/Training/Career-co칭

Job summary

FNBO is seeking a Branch Manager to drive the operational success of our branch locations. You will coach staff, coordinate community development activities, and oversee budget planning.

This team‑oriented role requires strong leadership, change management, and a focus on delivering a superior customer experience.

Join a sixth‑generation family‑owned bank with 160 years of service and a culture of integrity, respect, and recognition.

Qualifications

• Experience leading branch teams and delivering customer experience goals.
• Proven ability to manage budgets and staffing to plan.
• Strong coaching and development of staff.
• Knowledge of community development activities.

Responsibilities

• Lead branch staff to deliver high quality customer experience.
• Coach staff on guidance and performance to meet branch goals.
• Manage controllable expenses and staffing to budget.
• Direct branch operations to ensure compliance and objectives.
• Coordinate business and community development activities.

Skills

Coaching

Budgeting

Change management

Salesforce proficiency

Customer service excellence

Team leadership

Tools

Salesforce

Job description

FNBO is seeking a Branch Manager to drive the operational success of our branch locations. You will coach staff, coordinate community development activities, and oversee budget planning.

This team‑oriented role requires strong leadership, change management, and a focus on delivering a superior customer experience.

Join a sixth‑generation family‑owned bank with 160 years of service and a culture of integrity, respect, and recognition.