Branch Leader: Customer Experience & Growth Driver

Renasant Insurance, Inc.; Alabama; On-site; USD 70,000 - 110,000; Full time

Job summary

Renasant Bank is seeking a Branch Manager to lead a high-performing team in delivering best-in-class customer experiences. You will coach staff, drive sales and service execution, and manage branch operations to achieve growth goals across both small business and consumer lending.

You will mentor staff using the bank's engagement model, partner with market leaders, and ensure operational excellence while maintaining strong risk controls and community presence.

Qualifications

• Minimum of 3 years of retail banking experience or transferable equivalent.
• Minimum of 2 years of leadership/coaching experience and proven personal sales in a customer-facing role.
• Minimum of 1 year business development experience preferred.
• Direct lending experience if growth goals exceed $500,000 and ability to read/interpret financial statements.

Responsibilities

• Lead and coach branch teammates to deliver service excellence.
• Drive deposit and loan growth through referrals and business development calls.
• Manage branch operations, risk controls, and regulatory compliance.
• Develop relationships with customers and represent the bank at community events.
• Oversee staffing, scheduling, performance development, and training opportunities.

Skills

Leadership

Coaching

Customer engagement

Sales experience

Communication

Problem solving

Team management

Attention to detail

Technology proficiency

Travel readiness

Education

High school diploma

College education preferred

Job description

Renasant Bank is seeking a Branch Manager to lead a high-performing team in delivering best-in-class customer experiences. You will coach staff, drive sales and service execution, and manage branch operations to achieve growth goals across both small business and consumer lending.

You will mentor staff using the bank's engagement model, partner with market leaders, and ensure operational excellence while maintaining strong risk controls and community presence.