Branch Growth Leader — People, Service & Strategy

JPMorgan Chase; New York (NY); On-site; USD 56,000 - 81,000; Full time

Job summary

JPMorgan Chase in New York is seeking a Branch Manager to lead a Chase branch, delivering attentive service, growing deposits and investments, managing operations, and coaching a team to success in a welcoming, inclusive environment.

You will build relationships with local businesses, represent the brand with integrity, manage risk, and adapt to cutting-edge financial technology, while meeting weekend/evening hours and complying with regulatory requirements.

Qualifications

• You have a passion for creating exceptional experiences and a knack for setting the tone in the branch, ensuring every client feels valued and every team member is part of a dynamic and engaging culture.
• You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles.
• You are a master of multitasking, excelling at organizing and managing competing priorities in the branch, always with an eye on developing plans for growth and success.
• You thrive in a fast-paced, changing environment, using your strong decision-making skills to navigate challenges and lead the team confidently.
• You are experienced in creating and maintaining a strong risk and control environment, you demonstrate a steadfast commitment to operational integrity and adherence to policies.
• You have a strong desire and ability to influence, educate, and connect your team, partners, and clients with technology, making it accessible and exciting for everyone involved.
• You have 2+ years of management, Retail Banking, or equivalent Chase leadership experience.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our company's culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on the goals of the branch by leveraging the Branch Scorecard to identify strategies to successfully grow deposits and investments.
• Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.
• Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
• Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community.
• Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting our company and clients, following policies and procedures.

Skills

Leadership

Coaching

Team Management

Customer Service

Risk Management

Education

High School Diploma

College degree preferred

Job description

JPMorgan Chase in New York is seeking a Branch Manager to lead a Chase branch, delivering attentive service, growing deposits and investments, managing operations, and coaching a team to success in a welcoming, inclusive environment.

You will build relationships with local businesses, represent the brand with integrity, manage risk, and adapt to cutting-edge financial technology, while meeting weekend/evening hours and complying with regulatory requirements.