Branch Leader & Customer Experience Coach - El Segundo

Zionsbancorp; United States; On-site; USD 83,000 - 109,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Life & Disability Insurance

Parental Leave

401(k) Match

Tuition Reimbursement

Paid Time Off

Holiday Pay

Employee programs

Job summary

California Bank & Trust, a division of Zions Bancorporation, is seeking a Branch Service Manager for El Segundo, CA. The role directs daily branch operations, service standards, and sales while coaching staff to meet branch goals.

Responsibilities include leadership, hiring and training, driving sales, resolving complex client issues, ensuring compliance, managing controls and risk, and collaborating with partners to maintain operational integrity. On-site work is required.

Qualifications

• High school diploma required; 6 years in banking or related fields.
• Advanced knowledge of banking processes, regulations and products.
• Strong customer service, relationships, sales and management skills.
• Ability to lead a group and handle complex client issues.
• Excellent verbal and written communication skills.
• On-site work at El Segundo branch.

Responsibilities

• Directs daily branch operations, service standards, and sales.
• Leads and coaches staff; hires, trains, and evaluates.
• Drives sales by leading referrals and product sales.
• Resolves complex client inquiries and service issues.
• Oversees compliance, policies, safety, and audits readiness.
• Manages financial controls, approvals, and risk investigations.
• Collaborates with partners to meet sales/service objectives.
• Performs other duties as assigned.

Skills

Customer service

Sales

Management

Communication skills

Education

High school diploma

Tools

MS Office

Job description

California Bank & Trust, a division of Zions Bancorporation, is seeking a Branch Service Manager for El Segundo, CA. The role directs daily branch operations, service standards, and sales while coaching staff to meet branch goals.

Responsibilities include leadership, hiring and training, driving sales, resolving complex client issues, ensuring compliance, managing controls and risk, and collaborating with partners to maintain operational integrity. On-site work is required.