Branch Leader: Build Teams, Build Trust, Guide Members

Y-12 Credit Union; Middlesborough (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Y-12 Credit Union in Middlesboro, KY is seeking a Branch Manager who will lead a team, cultivate member relationships, and guide daily operations with integrity.

You will coach staff, ensure compliance, and partner with local businesses to create a welcoming community hub for financial guidance and service excellence.

This role offers growth with a trusted cooperative that values people, learning, and measurable results while making a real difference for members and the community every day.

Qualifications

• Proven experience leading and developing teams.
• Strong coaching, feedback, and accountability skills.
• Customer-focused with ability to build relationships and trust.

Responsibilities

• Build and develop a high-performing team through coaching, feedback, and accountability.
• Strengthen member relationships by helping employees uncover needs and provide meaningful financial solutions.
• Create a branch culture that balances service, growth, and employee development.
• Develop relationships with local businesses, community leaders and organizations.
• Lead branch operations with a focus on accuracy, security, compliance, and efficiency.
• Help employees adapt to new products, services, technology, and evolving member needs.

Skills

Leadership

Coaching

Customer Service

Job description

Y-12 Credit Union in Middlesboro, KY is seeking a Branch Manager who will lead a team, cultivate member relationships, and guide daily operations with integrity.

You will coach staff, ensure compliance, and partner with local businesses to create a welcoming community hub for financial guidance and service excellence.

This role offers growth with a trusted cooperative that values people, learning, and measurable results while making a real difference for members and the community every day.