Branch & Insurance Specialist

AAANE AAA Northern New England; Williston (ND); Sur place; USD 25 141 - 27 662; Plein temps

Avantages offerts par ce poste

Health coverage

401(K) savings plan

Tuition assistance

Paid parental leave

Employee discounts

Résumé du poste

AAANE AAA Northern New England seeks a Branch & Insurance Specialist in Williston, North Dakota. In this role, you will provide exceptional member service related to insurance policies and memberships while meeting cross-selling goals. Strong customer service and communication skills are essential.

The starting pay ranges from $18.25 to $20.08 hourly, with opportunities for bonuses and growth. Benefits include health coverage, a 401(K) plan, and tuition assistance.

Qualifications

• Prior experience in insurance, retail sales, banking, or similar customer service/sales environment.
• Advanced customer service skills and proven ability to exceed assigned sales or service quality goals.
• Ability to navigate Windows, Outlook, Word, and the Internet.

Responsabilités

• Provide exceptional service regarding insurance policies and memberships.
• Perform routine duties in support of agents and develop insurance leads.
• Meet individual and team cross-selling goals with provided training.

Connaissances

Customer service skills

Sales experience

Communication skills

Microsoft Office proficiency

Organizational skills

Formation

High School diploma or GED

Description du poste

Branch & Insurance Specialist

$500 sign‑on bonus upon joining our team. $500 milestone incentive bonus, rewarding outstanding performance and achievements throughout the year.

In this role you will:

• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross‑selling goals.
• Be given opportunities to advance with skills‑based pay increases, quarterly bonuses, and career growth. 90% of our managers are promoted from within.
• Be eligible for a competitive benefits package, including paid volunteer time and pension plan.
• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
• Perform routine and advanced duties in support of agents and other team members.
• Develop insurance leads for office sales agents and life specialists.

Location: Williston, Vermont (Onsite)

Branch hours of operation: Monday through Friday 8:30AM‑5:00PM and Saturday 9:00AM‑1:00PM.

Qualifications:

• Prior experience in insurance, retail sales, banking, or similar customer service/sales environment.
• Advanced customer service skills.
• Ability to work overtime including Saturdays.
• Proficiency with Microsoft Office basics.
• Proven ability to exceed assigned sales or service quality goals.
• Excellent communication, interpersonal, and organizational skills.
• Adaptability to change and ability to meet deadlines.
• High School diploma or GED.
• Successful completion of background check and drug screening.
• Ability to navigate Windows, Outlook, Word, and the Internet.
• Strong verbal and written communication skills.
• Experience in a customer service environment helpful.
• Ability to exceed assigned service quality goals.

The starting pay range for this position is $18.25 – $20.08 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Benefits

• Health coverage for medical, dental, and vision.
• 401(K) savings plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more).

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.