Insurance & Membership Specialist

AAAAL Alabama Motorists Assoc Inc; Huntsville (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401K match

Pension plan

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Alabama Motorists Association Inc in Huntsville seeks an Insurance & Membership Specialist to assist members with insurance policies, memberships, and billing, and to support services such as passport photos and travel planning.

The ideal candidate has experience in insurance or customer service, strong office skills, and the ability to work overtime and travel locally. Training, bonuses, and benefits are offered for career growth.

Qualifications

• Experience in insurance or customer service.
• Strong communication and organizational skills.
• Willing to work overtime including Saturdays and travel locally.

Responsibilities

• Interface with members to discuss insurance and membership needs.
• Provide service for insurance billing, passports, road-trip planning and cashiering duties.
• Develop insurance leads for agents and life specialists.
• Support agents and team members with daily tasks.
• Strive to exceed sales and service quality goals.

Skills

Advanced customer service

Excellent communication

Adaptability to change

Meet deadlines

Microsoft Office basics

Sales/goals orientation

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Insurance & Membership Specialist

In this role you will:

Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals

Be given opportunities to advance with skills-based pay increases, quarterly bonuses, and career growth. 90% of our managers are promoted from within!

Be eligible for competitive benefits package, including Paid Volunteer time and Pension Plan

Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.

Perform routine and advanced duties in support of agents and other team members

Develop insurance leads for office sales agents and life specialists

Be expected to be available during our branch hours of operation: Monday through Friday 9am - 5pm and Saturday 10am - 2pm. We are closed on Sundays and most holidays.

The ideal candidate will have:

Prior experience in insurance, retail sales, banking or similar customer service/sales environment

Advanced customer service skills

Ability to work overtime including Saturdays

Ability to travel locally when necessary

Proficiency with Microsoft Office basics

Proven ability to exceed assigned sales or service quality goals

Excellent communication, interpersonal and organizational skills

Adaptability to change and ability to meet deadlines

Requirements:

A high school diploma or GED

Successful completion of background check and drug screening

Ability to qualify for Property and Casualty License

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us!

With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.