Branch Hospitality & Digital Banking Guide

Capital One; Baldwin (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid Time Off

Educational Assistance

401(k) with company match

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One is seeking a Branch Ambassador in Baldwin, NY to be the heartbeat of our space, delivering friendly, high-touch service while guiding customers through digital tools and banking solutions. You’ll handle high-volume cash transactions with accuracy and help clients navigate mobile banking and digital payments.

You’ll greet customers, identify needs, and pair them with the right banking solutions, all while fostering a welcoming, community-focused experience that aligns with Capital

Qualifications

• High school diploma, GED, or equivalent required.
• Preferred: Associate’s degree.
• Experience in Retail, Sales or Customer Service is required.
• Cash handling experience (6+ months) is required.

Responsibilities

• Execute high-volume cash transactions with 100% accuracy.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair with digital tools or banking solutions.
• Greet customers and maintain a welcoming, service-oriented atmosphere.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One is seeking a Branch Ambassador in Baldwin, NY to be the heartbeat of our space, delivering friendly, high-touch service while guiding customers through digital tools and banking solutions. You’ll handle high-volume cash transactions with accuracy and help clients navigate mobile banking and digital payments.

You’ll greet customers, identify needs, and pair them with the right banking solutions, all while fostering a welcoming, community-focused experience that aligns with Capital