Branch Growth & Service Leader

First Fed; Bellingham, Northern (WA, KY); Hybrid; USD 4,007,000 - 6,814,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Employee Stock Ownership Plan

Paid time off

Gym membership reimbursement

Product discounts

Job summary

First Fed is a community bank with multiple locations in Western Washington, recognised for workplace excellence and community impact. The Branch Manager-led role focuses on supervising frontline staff, driving sales, and ensuring superb customer service to build relationships and meet deposit, loan, and fee goals.

The position requires supervisory experience in retail banking, strong communication, and leadership skills. We offer a comprehensive benefits package and a quarterly incentive plan.

Qualifications

• Minimum High school diploma or equivalent; college coursework preferred.
• Typically requires two years of supervisory experience in a retail branch or financial setting or lead-worker experience.
• Thorough knowledge of Relationship Banker operations, new accounts, and consumer loans.
• Excellent organizational and interpersonal skills; ability to foster teamwork and resolve conflicts.
• Ability to coach and direct others; promote morale, engagement and productivity.
• Ability to present information clearly in one-on-one and small group settings; fluent English; Spanish preferred.
• Strong math skills; accurate balancing; detect errors; knowledge of First Fed policies and MS Office.

Responsibilities

• Lead front line sales staff and day-to-day branch operations to deliver outstanding customer service.
• Partner with Branch Manager to develop and execute a robust Business Development Plan.
• Develop new business by contacting prospects and presenting financial products and services.
• Coordinate with CSR/RB for sales support and service delivery.
• Provide leadership to enhance productivity and success of branch staff.
• Maintain branch operations and minimize risk; present a professional image at events.
• Maintain regular attendance and perform related duties as required.

Skills

Supervisory experience

Customer service

Leadership

Relationship banking

English fluency

Spanish preferred

Microsoft Office

Strong math

Education

High school diploma

College coursework preferred

Tools

Banking software

NMLS

Job description

First Fed is a community bank with multiple locations in Western Washington, recognised for workplace excellence and community impact. The Branch Manager-led role focuses on supervising frontline staff, driving sales, and ensuring superb customer service to build relationships and meet deposit, loan, and fee goals.

The position requires supervisory experience in retail banking, strong communication, and leadership skills. We offer a comprehensive benefits package and a quarterly incentive plan.