Assistant Branch Manager

First Fed; Bellingham, Northern (WA, KY); Hybrid; USD 4,007,000 - 6,814,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Employee Stock Ownership Plan

Paid time off

Gym membership reimbursement

Product discounts

Job summary

First Fed is a community bank with multiple locations in Western Washington, recognised for workplace excellence and community impact. The Branch Manager-led role focuses on supervising frontline staff, driving sales, and ensuring superb customer service to build relationships and meet deposit, loan, and fee goals.

The position requires supervisory experience in retail banking, strong communication, and leadership skills. We offer a comprehensive benefits package and a quarterly incentive plan.

Qualifications

• Minimum High school diploma or equivalent; college coursework preferred.
• Typically requires two years of supervisory experience in a retail branch or financial setting or lead-worker experience.
• Thorough knowledge of Relationship Banker operations, new accounts, and consumer loans.
• Excellent organizational and interpersonal skills; ability to foster teamwork and resolve conflicts.
• Ability to coach and direct others; promote morale, engagement and productivity.
• Ability to present information clearly in one-on-one and small group settings; fluent English; Spanish preferred.
• Strong math skills; accurate balancing; detect errors; knowledge of First Fed policies and MS Office.

Responsibilities

• Lead front line sales staff and day-to-day branch operations to deliver outstanding customer service.
• Partner with Branch Manager to develop and execute a robust Business Development Plan.
• Develop new business by contacting prospects and presenting financial products and services.
• Coordinate with CSR/RB for sales support and service delivery.
• Provide leadership to enhance productivity and success of branch staff.
• Maintain branch operations and minimize risk; present a professional image at events.
• Maintain regular attendance and perform related duties as required.

Skills

Supervisory experience

Customer service

Leadership

Relationship banking

English fluency

Spanish preferred

Microsoft Office

Strong math

Education

High school diploma

College coursework preferred

Tools

Banking software

NMLS

Job description

First Fed is a local community bank on an exciting growth trajectory with 15 locations including 11 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest , Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us B est Bank on the Olympic Peninsula . We also received a Best-In-State bank award from Forbes.

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!

Our Values

Optimism : We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative : We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect : We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth : We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership : We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Position Purpose

Supervise front line sales staff and overall day-to-day operations of the branch. Ensure highly effective customer service, particularly in response to special requests, complaints, problems, and branch productivity.

Essential Functions

• Manage branch implementation of institution-wide sales and service efforts designed to retain existing customer relationships and grow new relationships to meet branch and bank wide deposit, loan and fee income goals.
• Work with the Branch Manager to develop and implement a sound, aggressive Business Development Plan in accordance with Association objectives
• Develop new business by proactively contacting prospective/current customers and presenting appropriate financial products and services
• Manage business development support provided by CSR’s/RBs in collaboration with Branch Manager
• In collaboration with direct supervisor, present a solid, supportive and consistent leadership team that enhances and increases productivity and success of branch staff.
• Maintain the operational integrity of the branch and minimize organizational liability
• Project a professional & positive image of First Fed through personal appearance and behavior while in the branch or at community events, and through appropriate internal and external communications.
• Maintain regular & predictable attendance.
• Perform related duties & responsibilities as required.

Qualifications & Requirements

• Minimum High school diploma or certified equivalency. College coursework highly preferred.
• Typically requires two years of demonstrated and effective supervisory experience in a retail branch or financial institution environment or demonstrated and effective experience performing in a lead worker role providing guidance and expertise to branch staff to meet established operational, sales, and customer service goals and objectives.
• Thorough knowledge of Relationship Banker operational activities, new account functions, and consumer loans is essential.
• Excellent organizational skills and interpersonal skills, the ability to foster an environment of teamwork and collaboration, and resolve conflict.
• Ability to coach, supervise and direct the work of others, promoting morale, engagement and productivity.
• Ability to effectively present information in one-on-one and small groups to customers and employees.
• Effective time management skills, along with the ability to follow up in a timely and effective manner.
• Ability to communicate effectively in verbal and written formats. Fluency in the English language is essential; Spanish fluency (speaking, reading and writing) is preferred.
• Strong mathematical and computational skills; accurate and consistent balancing record; ability to find balancing errors in the work of others.
• Ability to develop and maintain a solid, working knowledge of current First Fed policies, procedures, products, and systems. Solid working knowledge of Microsoft Office products.
• Incumbent must be willing and able to work Saturday schedule as needed.
• Current WA State Driver’s License.
• NMLS required if originating consumer loans.

Physical Requirements

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting/standing for extended periods.

Pay Range

• The pay range for this position is $29.09 - $49.46 per hour.
• The typical hiring range for this position is $29.09 - $33.38 per hour.
• The incentive plan for this position is the Community Banking Incentive plan. It is paid out quarterly with a 10.5% target payout.
• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers

As a c ommunity Bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it’s important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools, please email Human Resources via [e-mail] or call 360-417-3182. Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process. Messages left for other purposes may not receive a response.