Branch Growth & People Leadership Manager

wsfsbank; Willistown Township (PA); On-site; USD 54,000 - 88,000; Full time

Job summary

WSFS Bank in Pennsylvania seeks a Retail Office Manager II to grow the branch and service capabilities while leading a team of sales and service professionals to meet growth and service targets. You will oversee day-to-day operations, including staffing, coaching, budgeting, and compliance, and drive cross-selling initiatives to maximize customer value.

The role requires strong leadership, coaching, and communication skills with a focus on branch profitability and customer service excellence.

Qualifications

• Bachelor's degree or equivalent experience in retail banking.
• 5+ years of management or supervisory experience in a retail banking environment.
• Extensive business development experience with a proven successful track record.
• Experience in branch operations, including procedures, policies, control, and regulations.
• Strong knowledge of deposit and retail loan products; familiarity with business lending.
• Knowledge of financial fundamentals, including computation of interest and monthly payments.
• Strong coaching, development skills and a degree of creativity.
• Strong knowledge of teller operations and processing.
• Strong verbal and written communication skills and presentation skills.
• Proficient in basic computer skills.

Responsibilities

• Achieve branch growth and service goals while leading a team of sales and service professionals.
• Provide day-to-day management and coaching for a team of branch Associates.
• Staffing decisions, performance appraisals, training, promotions, salary recommendations, and coaching.
• Administrative control over branch budgeting, profitability, and compliance.
• Promote growth through cross-selling and develop Associates to maximize selling and service skills.
• Make sound business decisions benefiting both customers and the bank.
• Schedule: 2 to 3 Saturdays per month; hours may vary based on operational needs.

Skills

Leadership

Coaching

Communication

Presentation

Business development

Education

Bachelor's degree or equivalent experience in retail banking

Tools

Basic computer skills

Job description

WSFS Bank in Pennsylvania seeks a Retail Office Manager II to grow the branch and service capabilities while leading a team of sales and service professionals to meet growth and service targets. You will oversee day-to-day operations, including staffing, coaching, budgeting, and compliance, and drive cross-selling initiatives to maximize customer value.

The role requires strong leadership, coaching, and communication skills with a focus on branch profitability and customer service excellence.