Branch Growth & Operations Leader

Sun Loan Company; West Plains (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Sun Loan Company in West Plains, Missouri seeks a reliable Branch Manager to oversee daily branch operations, drive profitability, and lead a high-performing team. You will develop staff, manage compliance, and build community relationships to achieve branch goals.

The role requires strong leadership, operational and financial skills, and a customer-focused mindset in a fast-paced environment. Local travel up to 5% may be needed.

Qualifications

• Experience managing in a loan/financial services environment is preferred.
• 2–3 years of management experience in customer service, financial services, collections, or related industry acceptable.
• Willingness to travel locally for meetings and business needs (up to 5%).

Responsibilities

• Oversee daily branch operations and ensure compliance with policies and procedures.
• Lead, coach, and develop Loan Specialists through training and performance management.
• Foster a culture of accountability, growth, and teamwork.
• Establish and monitor branch performance goals and drive profitability.
• Review financial reports and identify opportunities to improve performance.
• Approve or coordinate loan decisions in line with guidelines.
• Assist with loan processing and collection efforts as needed.
• Resolve customer situations professionally to encourage repeat business.
• Develop growth strategies through networking and community partnerships.
• Collaborate with team members to achieve objectives and deliver exceptional service.

Skills

Leadership

People management

Customer service

Operational excellence

Financial acumen

Job description

Sun Loan Company in West Plains, Missouri seeks a reliable Branch Manager to oversee daily branch operations, drive profitability, and lead a high-performing team. You will develop staff, manage compliance, and build community relationships to achieve branch goals.

The role requires strong leadership, operational and financial skills, and a customer-focused mindset in a fast-paced environment. Local travel up to 5% may be needed.