Branch Growth & Operations Leader

Hertz; West Hartford (CT); On-site; USD 59,000 - 72,000; Full time

Job summary

Hertz Branch in the Hartford area seeks a Branch Manager II to lead operations, drive profitability, and deliver superior service. You will oversee staff, budgets, and vendor relations while ensuring safety and compliance across the branch.

The role requires strategic planning, strong leadership, and a proven track record in driving revenue and customer satisfaction. The position is based on-site at the West Hartford branch and reports to upper management.

Qualifications

• High School Diploma or GED required.
• Previous management experience in a fast-paced environment.
• Experience in car rental, hospitality, or tourism a plus.
• Proficiency in technology and data-driven decision making.

Responsibilities

• Develop, monitor, modify and assure compliance with the annual business plan to ensure profitability.
• Direct and organize reservations and pick-ups; develop vendor relationships.
• Develop and implement location strategies to maximize profitability and revenue management.
• Handle or assist in resolving customer service issues.
• Maintain high level of customer service aligned with area goals.
• Coach staff and empower problem resolution and customer relations.

Skills

Leadership

Customer service

Sales management

Team motivation

Communication

Problem solving

Time management

Relationship building

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Job description

Hertz Branch in the Hartford area seeks a Branch Manager II to lead operations, drive profitability, and deliver superior service. You will oversee staff, budgets, and vendor relations while ensuring safety and compliance across the branch.

The role requires strategic planning, strong leadership, and a proven track record in driving revenue and customer satisfaction. The position is based on-site at the West Hartford branch and reports to upper management.