Branch Growth Leader: Customer Experience and Team Coach

JPMorgan Chase & Co.; Framingham (MA); On-site; USD 85,000 - 115,000; Full time

Job summary

JPMorgan Chase & Co. in Framingham, MA is seeking a Branch Manager to lead a welcoming team, deliver attentive service, and grow deposits and investments while maintaining strong risk controls.

You will coach a high-performing team, leverage technology to offer banking solutions, and represent the brand with integrity in the community.

This role requires weekend/evening hours and prior leadership in retail banking, plus completion of the Branch Manager Training Program.

Qualifications

• You have a passion for creating exceptional experiences and a knack for setting the tone in the branch.
• You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees.
• You are a master of multitasking, excelling at organizing and managing competing priorities in the branch.
• You thrive in a fast-paced, changing environment, using your strong decision-making skills to navigate challenges.
• You are experienced in creating and maintaining a strong risk and control environment, you demonstrate a steadfast commitment to operational integrity and adherence to policies.
• You have 2+ years of management or equivalent Chase leadership experience.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our company’s culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on the goals of the branch by leveraging the Branch Scorecard to identify strategies to successfully grow deposits and investments.
• Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.
• Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
• Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community.
• Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting our company and clients, following policies and procedures.

Skills

Leadership

Coaching

Multitasking

Decision-making

Risk & controls

Technology adoption

Management experience

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Framingham, MA is seeking a Branch Manager to lead a welcoming team, deliver attentive service, and grow deposits and investments while maintaining strong risk controls.

You will coach a high-performing team, leverage technology to offer banking solutions, and represent the brand with integrity in the community.

This role requires weekend/evening hours and prior leadership in retail banking, plus completion of the Branch Manager Training Program.