Branch Growth Leader & Coach

Carter Bank; Martinsville (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A regional financial institution in Virginia is looking for an Assistant Branch Manager who will develop and maintain customer relationships while ensuring branch associates are supported and accountable. The candidate will oversee branch operations, foster a high level of employee morale, and promote the bank's products. Ideal candidates will have strong leadership, customer service skills, and previous experience in a financial institution. This is a full-time role aimed at enhancing customer satisfaction and achieving financial performance goals.

Qualifications

• High school diploma or equivalent required, some college is a plus.
• Previous experience in a financial institution or retail services industry is required.
• Successful customer service and/or sales experience is required.
• Proven leadership capability in a prior position.
• Successful account/relationship management experience and operations experience are a plus.

Responsibilities

• Develop and maintain business relationships with customers.
• Support branch associate action planning and assess performance.
• Ensure effective customer service and adherence to policies.
• Originate lending for new and existing customers.
• Coach and mentor other branch associates.

Skills

Strong mentoring

Excellent customer service skills

Leadership skills

Multi-tasking

Verbal communication

Basic accounting skills

Computer literacy

Education

High school diploma or equivalence

Some college education

Tools

Microsoft Word

Microsoft Excel

Job description

A regional financial institution in Virginia is looking for an Assistant Branch Manager who will develop and maintain customer relationships while ensuring branch associates are supported and accountable. The candidate will oversee branch operations, foster a high level of employee morale, and promote the bank's products. Ideal candidates will have strong leadership, customer service skills, and previous experience in a financial institution. This is a full-time role aimed at enhancing customer satisfaction and achieving financial performance goals.