Branch Growth Leader

Desert Financial Credit Union; Chandler (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Desert Financial Credit Union is seeking a Branch Manager to lead a busy retail branch team in Chandler, AZ. You will drive branch performance, coach staff, ensure regulatory compliance, and manage daily operations to deliver exceptional member experiences.

The role emphasizes sales leadership, community outreach, and collaboration with other lines of business to grow deposits and loans while maintaining operational excellence.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree from an accredited University preferred.
• Equivalent Combination Of Education And Experience Required.
• 4+ years of experience in Financial Services Sales and Service required.
• 1+ years of experience in a Leadership role required.
• 1+ years Cash handling experience preferred.
• Demonstrated Process Improvement And Problem-solving Skills Required.
• Strong Mathematical and logic skills required.
• Excellent Time Management Skills Required.
• Demonstrated capability to multi-task with a smile required.
• Excellent Verbal And Written Communication Skills Required.
• Strong business acumen required.
• Advanced customer service skills with capability to de-escalate situations professionally required.
• Grit; willing to do what is takes to get the job done right required.
• Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS) required.
• Registered and serve as a Notary Public required.

Responsibilities

• Provide team leadership and development to branch staff.
• Coach staff for results and performance through targeted development.
• Mentor Assistant Branch Manager and prepare for future leadership roles.
• Drive accountability to improve member financial well-being and branch outcomes.
• Oversee performance reviews, identify gaps, and promote advancement opportunities.
• Lead sales performance and customer engagement through CRM-driven practices.
• Enhance member engagement and deepen relationships through experience initiatives.
• Enforce service standards and model exceptional relationship-building behavior.
• Resolve escalated member issues with focus on retention and satisfaction.
• Ensure regulatory compliance and timely training on changes.
• Monitor branch performance metrics and implement improvement strategies.
• Direct daily operations including staffing, security, and technology systems.
• Drive business development and community partnerships to generate new opportunities.
• Collaborate with cross-functional teams to optimize member experience.

Skills

Leadership

Coaching

Customer service

Communication

Multitasking

Time management

Problem solving

De-escalation

Education

High School Diploma or GED

Bachelor's degree preferred

Equivalent combination of education and experience

Tools

NMLS registration

Job description

Desert Financial Credit Union is seeking a Branch Manager to lead a busy retail branch team in Chandler, AZ. You will drive branch performance, coach staff, ensure regulatory compliance, and manage daily operations to deliver exceptional member experiences.

The role emphasizes sales leadership, community outreach, and collaboration with other lines of business to grow deposits and loans while maintaining operational excellence.