Branch Growth & Customer Experience Leader

JPMorganChase; California (MO); On-site; USD 85,000 - 110,000; Full time

Job summary

JPMorganChase is seeking a Branch Manager to lead a Chase branch, delivering attentive, hospitality-driven service and guiding the team to achieve deposits, investments, and growth. You will represent the brand with customers and collaborate with specialists to meet client needs.

The role emphasizes coaching, risk management, community engagement, and ongoing staff development, with branch hours including weekends and evenings. Training and travel may be required.

Qualifications

• 2+ years of management, Retail Banking, or equivalent Chase leadership experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Preferred: college degree or military equivalent.

Responsibilities

• Motivate the branch team by sharing a clear vision and embodying our culture.
• Grow deposits and investments by using the Branch Scorecard.
• Understand and meet client needs to build relationships.
• Coach and develop the team to boost morale and performance.
• Encourage ongoing learning and development.
• Engage with local businesses to strengthen branch presence.
• Maintain a strong risk and control environment by following policies.

Skills

Leadership

Coaching

People management

Decision making

Customer service

Communication

Education

High school diploma or GED

College degree (preferred)

Job description

JPMorganChase is seeking a Branch Manager to lead a Chase branch, delivering attentive, hospitality-driven service and guiding the team to achieve deposits, investments, and growth. You will represent the brand with customers and collaborate with specialists to meet client needs.

The role emphasizes coaching, risk management, community engagement, and ongoing staff development, with branch hours including weekends and evenings. Training and travel may be required.