Branch Float: Sales & Service Pro

First Citizens Bank; New Bern (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

First Citizens Bank in New Bern, NC seeks a Sales & Service Representative to support branch operations across multiple locations. You will process transactions, educate customers about bank tools, and refer sales opportunities to partners. Travel between 2-5 branches with mileage reimbursed.

Strong customer service and communication are essential. Role emphasizes teamwork, adaptability, and accuracy in daily tasks; prior experience in retail or banking helpful.

Qualifications

• Minimum Required Education and Experience: High School Diploma or GED and 6 months’ experience in customer service.
• License or Certification: Valid driver's license; frequent driving to other offices; mileage reimbursed.

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversation to uncover sales or referral opportunities; listen and ask insightful questions.
• Address immediate needs and take prompt actions; optimize performance with coaching and tools.
• Follow regulations and bank policies; manage risk and ensure operational efficiency.

Skills

Branch Banking Operations

Communication (Written and Verbal)

Transaction Processing

Build Productive Relationships

Detail Oriented

Education

High School Diploma or GED

Job description

First Citizens Bank in New Bern, NC seeks a Sales & Service Representative to support branch operations across multiple locations. You will process transactions, educate customers about bank tools, and refer sales opportunities to partners. Travel between 2-5 branches with mileage reimbursed.

Strong customer service and communication are essential. Role emphasizes teamwork, adaptability, and accuracy in daily tasks; prior experience in retail or banking helpful.