Branch Experience Specialist

INOVA Federal Credit Union; Mishawaka (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off and holidays

Tuition reimbursement

Professional development opportunities

Career advancement opportunities

Job summary

INOVA Federal Credit Union is seeking a friendly Member Experience Representative to join our Main St. Branch in Mishawaka, IN. This full-time role focuses on creating a welcoming branch experience and guiding members to the right team or service.

The position supports lobby operations, IBK transactions, shared branching, and maintenance of hospitality areas. Monday–Friday with rotating Saturdays, starting at $20 per hour.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, retail, hospitality, or financial institution experience preferred.
• Previous cash handling or transaction processing experience preferred.
• Strong interpersonal and communication skills.
• Friendly, professional, and member-focused attitude.
• Ability to multitask in a fast-paced environment while maintaining accuracy.

Responsibilities

• Welcome members and guests as they enter the branch and create a friendly, professional first impression.
• Direct members to the appropriate team member, department, or service area based on their needs.
• Manage lobby traffic and assist with maintaining an efficient member flow throughout the branch.
• Check members into the lobby tracking system and help ensure timely service.
• Assist members with eligible transactions using the Interactive Banking Kiosk (IBK) while encouraging and educating members on self-service solutions.
• Process shared branching transactions accurately and efficiently while following established procedures and security standards.
• Accept and process business deposits in accordance with credit union policies and procedures.
• Complete check scanning and process checks through the appropriate systems, including CSF.
• Maintain the coffee bar and other member hospitality areas to ensure a clean, comfortable, and welcoming branch environment.
• Provide friendly, professional, and responsive service to members throughout their visit.
• Answer basic member questions and assist with directing members to the appropriate resources or team members.
• Support branch operations and assist team members with additional responsibilities as needed.
• Maintain accuracy, confidentiality, and attention to detail while following all credit union policies, procedures, and security requirements.
• Represent INOVA's core values of Trust, Respect, and Integrity in all interactions with members and employees.

Skills

Customer service

Cash handling

Interpersonal skills

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

INOVA Federal Credit Union is seeking a friendly Member Experience Representative to join our Main St. Branch in Mishawaka, IN. This full-time role focuses on creating a welcoming branch experience and guiding members to the right team or service.

The position supports lobby operations, IBK transactions, shared branching, and maintenance of hospitality areas. Monday–Friday with rotating Saturdays, starting at $20 per hour.