Branch Experience Leader: Coaching, Sales & Delight

Avadian Credit Union; Alabama; On-site; USD 65,000 - 90,000; Full time

Job summary

Avadian Credit Union in Alabama seeks a Branch Experience Manager to guide, train, and evaluate branch staff while solving problems within policies. You will use service skills to deliver a delightful member and staff experience and lead by example.

The role requires coaching, sales coaching with the Sales Flow Model, thorough product knowledge, CRM proficiency, and the ability to work weekends and support other branches as needed.

Qualifications

• 3+ years of financial services or sales experience
• Proactive in maintaining member satisfaction
• Ability to meet branch sales objectives
• Excellent written and verbal communication
• Willingness to work weekends and cover other branches

Responsibilities

• Coach, train, and evaluate branch staff
• Oversee performance and development of branch staff
• Promote Avadian products and services; ensure CRM usage
• Provide consistent communication to staff on goals and initiatives
• Monitor branch financial performance and reporting
• Recruit for future staff as needed

Skills

Financial services

Sales experience

Communication

Team leadership

Education

College degree in business administration

High school diploma with managerial experience

Tools

CRM software

Job description

Avadian Credit Union in Alabama seeks a Branch Experience Manager to guide, train, and evaluate branch staff while solving problems within policies. You will use service skills to deliver a delightful member and staff experience and lead by example.

The role requires coaching, sales coaching with the Sales Flow Model, thorough product knowledge, CRM proficiency, and the ability to work weekends and support other branches as needed.