Branch Experience Advocate – Banking & Tech Help

Capital One; Rockville (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading financial institution in Rockville is seeking a Branch Ambassador to enhance customers' banking experience. You will connect with customers, ensure compliance with banking policies, and support various branch operations. Candidates should have at least a High School Diploma and experience in retail, sales, or customer service. A minimum of 6 months of cash handling experience is required. This role offers the chance to work in a dynamic environment, engaging with customers effectively.

Qualifications

• Must have at least 1 year of retail, sales, or customer service experience.
• Requires a minimum of 6 months of cash handling experience.

Responsibilities

• Connect with customers and assist with technology challenges.
• Ensure compliance with bank policies and Federal regulations.
• Support various branch operations and cash handling needs.
• Educate customers on banking services using digital tools.

Skills

Customer service

Cash handling

Retail experience

Digital literacy

Education

High School Diploma, GED, or Equivalent Certification

Job description

A leading financial institution in Rockville is seeking a Branch Ambassador to enhance customers' banking experience. You will connect with customers, ensure compliance with banking policies, and support various branch operations. Candidates should have at least a High School Diploma and experience in retail, sales, or customer service. A minimum of 6 months of cash handling experience is required. This role offers the chance to work in a dynamic environment, engaging with customers effectively.