Branch Engine Service Lead

Hawthorne-Ca; Waipahu (HI); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Great work environment and culture

Career growth opportunities

Medical/Dental/Vision plans

Paid Time Off

Job summary

Hawthorne Cat seeks an EngineService Supervisor in Waipahu to lead daily branch operations, drive service and parts opportunities, and ensure high-quality customer service. Reports to the General Service Manager and oversees service processes, safety, and compliance.

The role requires 3–5 years in a CAT dealership, a valid driver’s license, strong communication skills, and the ability to manage costs and schedules. Excellent team leadership and a commitment to safety are essential.

Qualifications

• High school diploma or equivalent is required.
• Minimum 3-5 years of experience in a CAT Dealer with proven ability as a Service Coordinator.
• Valid Driver’s License with clean driving record.
• Proficiency with PC and related software/tools.
• Excellent written and verbal communication skills.
• Ability to multitask and stay organized in a dynamic environment.
• Flexibility in handling assignments and adapting to guidelines.
• Strong customer service aptitude and professional business etiquette.

Responsibilities

• Oversee daily branch operations and ensure timely completion of service reports and WIP reviews.
• Maintain records of problems, corrective actions, and service reports.
• Monitor costs by reviewing work orders and updating WIP priorities, parts, and deadlines.
• Coordinate with customers, obtain PO numbers, and manage credit approvals as needed.
• Input data and maintain branches’ computer systems and records.
• Ensure customer satisfaction and build rapport with clients and colleagues.
• Prepare work orders, vendor statements, and invoices for payment.
• Support cross-department collaboration (Service, Sales, Rental, Parts).

Skills

Customer service aptitude

Clear communication

PC skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Hawthorne Cat seeks an EngineService Supervisor in Waipahu to lead daily branch operations, drive service and parts opportunities, and ensure high-quality customer service. Reports to the General Service Manager and oversees service processes, safety, and compliance.

The role requires 3–5 years in a CAT dealership, a valid driver’s license, strong communication skills, and the ability to manage costs and schedules. Excellent team leadership and a commitment to safety are essential.