Branch Director of Operations

Associa; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Associa in Longwood, FL is seeking an experienced Senior Community Association Manager to serve as Director of Operations for our busy property management branch. The role requires strong leadership, organizational, and people-management skills to oversee branch operations and client satisfaction.

You will guide a team of Community Association Managers, drive growth, ensure high-quality service, and manage budgets and performance metrics.

Qualifications

• Minimum 8 years of experience as a Community Association Manager with leadership experience.
• Active Florida LCAM license is required.
• Strong leadership and management track record driving results.
• Excellent interpersonal and communication skills with clients and staff.
• Deep knowledge of community association management principles and governing documents.
• Proven budgeting, financial analysis, and financial results delivery.
• Experience with industry tools and property management software.
• Bachelor's degree in business administration, real estate, or related field preferred.

Responsibilities

• Lead and manage a team of Community Association Managers with guidance and development.
• Oversee day-to-day operations of the property management branch for efficiency and quality.
• Develop and execute strategic plans to drive branch growth and objectives.
• Foster a positive, collaborative work environment and continuous improvement.
• Build and maintain strong client relationships and act as trusted adviser.
• Monitor budgets, financial performance, and operational metrics to meet branch targets.
• Stay updated on industry trends, regulations and best practices for compliance.
• Identify business development opportunities and participate in marketing efforts.
• Provide regular reports to senior management on branch performance and opportunities.

Skills

Leadership

Budgeting & Financial Analysis

Client Relations

Strategic Planning

Team Development

Education

Bachelor's degree in business administration or related field

Tools

Property management software

Microsoft Office Suite

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

Job Description

We are seeking experienced and talented Senior Community Association Managers to fill the position of Director of Operations for our growing and busy property management branch in the vibrant Longwood, FL area. This is a key leadership role that requires strong organizational, management, and leadership skills. As the Director, you will oversee the operations and growth of our branch, ensuring expectational service delivery and client satisfaction.

Responsibilities

• Lead and manage a team of Community Association Managers, providing guidance, support, and professional development opportunities.
• Oversee the day-to-day operations of the property management branch, ensuring efficient workflows and hi-quality service delivery.
• Develop and execute strategic plans to drive business growth and achieve branch objectives.
• Foster a positive and collaborative work environment, promoting teamwork, open communication, and continuous improvement.
• Build and maintain strong client relationships, serving as a trusted adviser and ensuring client satisfaction.
• Monitor financial performance, budgets, and operational metrics to meet or exceed branch targets.
• Stay updated on industry trends, regulations, and best practices to ensure compliance and provide innovative solutions.
• Identify business development opportunities and participate in marketing efforts to expand the branch's client base.
• Provide regular reports and updates to senior management on branch performance, challenges, and opportunities.

Requirements

Qualifications:

• Minimum of 8 years of experience as a Community Association Manager, with significant experience in a leadership or management role.
• Active Florida Community Association Manager (LCAM) license is required.
• Strong leadership, organizational, and management skills with a track record of successfully leading teams and driving results.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients, staff, and stakeholders.
• In-depth knowledge of community association management principles, financial management , and governing documents.
• Proven business acumen and ability to develop and execute strategic plans.
• Experience in budgeting , financial analysis , and delivering financial results.
• Proficiency in property management software , Microsoft Office Suite , and relevant industry tools.
• Bachelor's degree in business administration, real estate, or a related field is preferred.

Schedule and Compensation

• This is a full-time position with a standard work schedule of 40 hours per week.
• Flexibility may be required to attend meetings, events, or address urgent matters.
• Compensation will be competitive and commensurate with experience and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.