Branch Digital Teller & Customer Experience Specialist

M&T Bank; Herkimer (KS); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is hiring a Float Teller in Herkimer, NY. You will support multiple branches by delivering outstanding customer service, handling transactions, and promoting digital solutions. The role requires frequent travel within a designated area to assist branch staff.

Responsibilities include balancing cash, facilitating transactions, addressing customer needs, and ensuring AML/KYC compliance while upholding internal controls and audit standards.

Qualifications

• Minimum of 6 months customer service experience, including data entry and/or cash handling.
• Ability to travel between branches as needed.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Well-organized with strong time management.
• Proficient with internet user-level technology.

Responsibilities

• Provide exceptional branch customer service and resolve routine problems promptly.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Balance and process customer transactions accurately.
• Log and resolve customer complaints in the system.
• Transition sales opportunities to banking partners.
• Complete branch operational activities (cash ordering, vault, ATM, wires).
• Complete AML/BSA/KYC related activities.
• Adhere to internal controls and risk policies.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Education

High School Diploma or GED

Job description

M&T Bank is hiring a Float Teller in Herkimer, NY. You will support multiple branches by delivering outstanding customer service, handling transactions, and promoting digital solutions. The role requires frequent travel within a designated area to assist branch staff.

Responsibilities include balancing cash, facilitating transactions, addressing customer needs, and ensuring AML/KYC compliance while upholding internal controls and audit standards.